The Centers for Disease Control and Prevention intends to award a sole source firm fixed price purchase order of a software support maintenance agreement to ScImage, Inc.,. National Institute for Occupational Safety and Health (NIOSH) approved radiograph facilities (hospitals, clinics, and mobile health units) send digital radiographs to NIOSH as part of the Coal Workers’ Health Surveillance Program (CWHSP). The CWHSP was created to improve the health of our nation’s coal miners and occupational health research. Picom Enterprise and Picom Cloud was purchased and implemented in 2009 to enable NIOSH to receive, manage, classify, and store digital radiographs. A software support agreement is required to receive routine updates for Picom Enterprise and Picom Cloud to keep the software current and operating efficiently. Technical support is also required to troubleshoot and fix problems. ScImage is the only company that provides support for the proprietary PICOM software used by NIOSH. The Scope of Work includes the following: 1. Automatic Software updates/ upgrades: The latest Software Version for Support and minor enhancement releases providing your existing Hardware supports the upgrade. New features are not included updates/upgrades 2. Remote access support: Remote response to most Software configuration issues and direct support for installation of Software updates 3. Unlimited Telephone support during the hours of 8:00 AM to 5:30 PM Customer’s local time, Monday through Friday excluding ScImage recognized holidays (New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day). 4. Service outside normal business hours will be billed at prevailing rates. 5. 99.99% Software Uptime Guarantee. 6. One general customer review visit per year • The onsite review will take place at a mutually agreeable time, typically 12 weeks prior to expiration of the Software Support Agreement period. The purpose of the review is to identify potential malfunctions before they impact performance as well as any needed/applicable Software upgrades that pertain to preexisting Software functionality. This visit includes up to 2 consecutive days at 8 hours per day. These days can be used for system review, onsite installation or training, at the customer’s discretion. • In the event training or additional implementation is required for upgraded or new functionality, the Customer will be required to pay for implementation, travel and training expenses. **On-site visits required to support Software upgrades in excess of the one general customer review visit allowed per year will require the Customer to pay for travel. Customer to pay for any requested training outside of the one customer review visit. Unless expressly stated otherwise, Software Support Agreement Plan prices do not include any third-party hardware or software components. The Period of Performance is May 18, 2020 - May 17, 2021 with an option year of May 18, 2021 - May 17, 2022. All of the support will be provided remotely except for the one onsite review that will occur at NIOSH - Morgantown, WV. This contract action is for supplies or services for which the Government intends to solicit and negotiate with only one source under the authority of FAR 13.106-1(b) (SAP) and 10 U.S.C. 2304(c)(1). Interested persons may identify their interest and capability to respond to the requirement or submit proposals. This notice of intent is not a request for competitive quotations; however, all quotations/responses received within five (5) days of the issuance of this notice will be considered by the government. A determination by the government not to compete this proposed contract based upon responses to this notice is solely within the discretion of the government. Information received will normally be considered solely for the purpose of determining whether to conduct a competitive procurement. Any quotation/response should be emailed to Contracting Officer at
[email protected] by COB 05-08-2020.