Integrated Service Center

***IF YOU ARE VIEWING THIS ANNOUNCEMENT ON ANY SITE OTHER THAN THE FAA CONTRACTING OPPORTUNITIES SITE, PLEASE GO TO https://faaco.faa.gov TO VIEW THE ANNOUCNEMENT AND ANY ATTACHMENTS IN THEIR ENTIRETY.*** The purpose of this announcement is to provide an update to the previously announced requirement for an FAA Integrated Service Center, DTFACT-16-R-00061. Since the posting of the Draft SIR on 2/27/17, all documents have undergone changes. However, the following documents have undergone significant changes: - Draft Base Performance Work Statement (PWS) - Draft Service Center Support Performance Work Statement (PWS) The FAA is providing updated draft versions of these documents, so Industry may review and provide feedback/questions. This feedback is for informational and planning purposes only, and the FAA does not intend on providing answers to any questions asked. Industry participation while encouraged is strictly voluntary. Failure to provide a response will not prevent a vendor from submitting a formal response to the FAA's release of a future SIR. The FAA will not pay for any information received or costs incurred in preparing the response the draft documents. It is the responsibility of the vendor to review the draft documents in their entirety to understand the full breadth of the changes. The following are some specific areas of note: - The FAA is no longer requiring the vendor to own the IT Service Management (ITSM) tool. The vendor will be required to use the FAA-provided tool, which is currently Remedy 9.1. - There is no longer a segregation of helpdesk and deskside services under the Service Center Support PWS. All feedback regarding these documents must be sent to [email protected] no later than close of business August 30, 2017. Please use the following subject line for email submissions: Draft PWS Response: INSERT VENDOR NAME. For reference, the following are the previous FAA Contracting Opportunities (FAACO) postings made for the ISC procurement: Request for Information - #23734, dated February 29, 2016 Market Survey - #24419, dated May 19, 2016 Update to Market Survey - #24119-0001, dated May 26, 2016 Public Announcement - #25867, dated October 27, 2016 Update to Public Announcement - #25867-0001, dated December 8, 2016 Draft SIR - DTFACT-16-R-00061, dated February 27, 2017 Schedule Update - #27889, dated August 2, 2017 If you're viewing this announcement from a source other than Federal Aviation Administration Contract Opportunities (FAACO), visit https://faaco.faa.gov/index.cfm/announcement/view/28015 to view the original announcement.