Synopsis The Department of Veterans Affairs (VA), Technology Acquisition Center (TAC), Eatontown, New Jersey, intends to procure a voice over internet protocol (VOIP) switch system to replace the current private branch exchange (PBX) at the Veterans Health Administration (VHA) Health Administration Center (HAC). This effort will be procured as a Service-Disabled Veteran-Owned Small Business (SDVOSB) direct award to Four Points Technology, LLC (Four Points), 14900 Conference Center Drive, Suite 100, Chantilly, Virginia, 20151. The statutory authority permitting other than full and open competition for this acquisition is 41 U.S.C. 253(c) (5), "Authorized or Required by Statute", as implemented by Federal Acquisition Regulation (FAR) 6.302-5. For this action, 38 U.S.C. 8127(c), known as the Veterans First Contracting Program provides the authority to directly contract with a SDVOSB. The mission of VA, Office of Information and Technology (OIT), is to provide benefits and services to Veterans of the United States. In meeting these goals, OIT strives to provide high quality, effective, and efficient Information Technology (IT) services to those responsible for providing care to the Veterans at the point-of-care, as well as throughout all the points of the Veterans' health care in an effective, timely and compassionate manner. VA depends on Information Management/Information Technology systems to meet mission goals. The HAC is the responsible entity within the Chief Business Office Purchased Care for providing effective administration of the following Veterans Health Administration (VHA) fee-for-service health benefit plans: Civilian Health and Medical Program of the Department of Veterans Affairs; Spina Bifida Health Care Program; Children of Women Vietnam Veterans Health Care Program; Foreign Medical Program (FMP). With the exception of FMP, these are benefit programs for the spouse, or surviving spouse, and dependents of a qualifying Veteran sponsor. For all of these programs, HAC is responsible for managing and performing program policy, eligibility determinations, enrollment, contact management, claims processing and status reporting, accounts payable (claims payment), accounts receivable (recoupments), program integrity, and other related processes for the above benefit plans. Beyond these factors lies the need for VHA to standardize, streamline and automate its business practices and processes across, and within, its organizational entities, for example, within the PBX functional arena. This translates into enhanced Veteran/Dependent service by providing robust Interactive Voice Response (IVR) systems that are connected to the growing nexus of information interfaces such as secure chat, call recording, and work force management to speed up and automate answers to common customer service questions; and facilitating the creation of a uniform, consistent, and efficient look and feel to customer relationship management that provides redundancy and continuity of operations across the organization. This implementation also supports VA's solution for call center agents and other employees to telework. VHA HAC requires a new VOIP switch system to replace the current PBX. The solicitation will be issued as a request for proposal (RFP) from the VA TAC, and the number assigned to it will be VA118-12-R-0613. The associated North American Industry Classification System code for this effort is 541519, with a small business size standard of 150 employees. The total period of performance shall be 15-months from date of contract award, which includes 90-days from date of contract award to purchase, install, migrate and test the VOIP switch system, and 12-months of maintenance support of the installed VOIP Switch Systems. The anticipated award date is September 26, 2012. Point of Contact for this acquisition will be Contract Specialist Brian Triggiano,
[email protected].