Q -- Nurse Advice Line Services

FISC Norfolk, Contracting Department, Philadelphia Division intends to acquire Nurse Advice Line Services to provide tele-health nursing services including, but not limited to, health information, health education, healthcare assessment, triage consultation, and an appointment with the patient's enrollment clinic or referral to appropriate level of care for the Naval Hospital Camp Lejeune, NC. The required Nurse Advice Line Services shall be provided 24 hours a day, 365 days a year in support of the guidelines for the TRICARE/DoD access standards. The volume of calls is approximately 3,700 per month. All patient interactions shall be supported and documented through the utilization of a Government provided computer system, Ambulatory Data System (ADS), which is linked through the Medical Training Facility's (MTF) local area network to the Composite Health Care System/Armed Forces Health Longitudinal Technology Application (CHCS/AHLTA). The system provides a virtual, longitudinal electronic record ensuring health care providers always have access to current, legible information on population health, wellness and disease management activities. Camp Lejeune, NC is requiring all Nurses to possess at least an Associate Degree in Nursing. Also, the Nurses must possess a minimum of three years experience in either critical care nursing, emergency nursing, medical-surgical nursing, pediatrics, or ambulatory nursing. The proposed procurement is being processed as a 100% Small Business Set-Aside. Our intent is to issue a firm fixed price contract in accordance with FAR 12 (Commercial Items) and FAR 13.5 (Test Program for Certain Commercial Items) procedures. Solicitation N00189-08-T-Z029 will be made available electronically upon its release to www.neco.navy.mil. The applicable NAICS code is 621399