Description
This is a Sources Sought notice. This is NOT a solicitation for proposals, proposal abstracts, or quotations. The purpose of this notice is to obtain information regarding the availability and capability of all qualified sources to perform a potential requirement. Background: The Rural Housing Service, Multifamily Housing Programs located in Washington, DC has a requirement for virtual training titled, “Spectrum Training Award Recipient (S.T.A.R.) Rural Development 515 Certification Seminar” for the Field Operations Division routine loan servicing staff members. Purpose and Objectives: Your responses to the information requested will assist the Government in determining the appropriate acquisition method. NAICS code : 541990 and sized standard is $16.5 Million NOTE: Small Business (SB) at a minimum are required. Project Description: DRAFT STATEMENT OF WORK Rural Development Section 515 Loan Servicing Training and Certification GENERAL 1.1 The Contractor shall supply virtual Section 515 Loan Servicing online seminar to 65 staff members of the Rural Housing Service Multifamily Housing Programs located remotely across the United States. At the end of the training each staff member who has successfully completed the training shall have a Certification in Section 515 Loan Servicing issued to them. The target audience is federal employees located in field offices who perform routine servicing property inspections and mortgage servicing of Section 515 Multifamily Housing complexes. The Rural Housing Service, Multifamily Housing Programs is seeking virtual training for their Field Operations Division routine loan servicing staff members. 2. SCOPE 2.1 The Contractor must supply an online seminar to 65 staff members of the Rural Housing Service, Multifamily Housing Programs across multiple field office locations across the United States through an online platform or downloadable presentation. The training shall meet the U.S. Department of Agriculture Rural Housing Service’s requirements of Certification in Section 515 Loan Servicing to provide delegation of authority as provided in Rural Development Handbook-3-3560 and 7 CFR 3560. 2.2 The audience class or viewers will consist mostly of Section 515 Loan Servicing technicians and specialists, who are responsible for meeting the loan servicing functions of Rural Development Handbook-3-3560 and 7 CFR 3560. 2.3 This training program is intended to provide entry level and experienced loan servicing staff with information about the latest program income, eligibility, and occupancy requirements for program participation as outlined in Handbook-3-3560, information on the process for multifamily housing tenant certification for agency-serviced properties per Handbook-3-3560, and an overview of servicing requirements as delineated in HB-3-3560. 2.4 The minimum topic requirement per the Rural Development Handbook guidance includes: An Overview of Multifamily Housing Programs’ Automated Systems for Loan Servicing An Overview of Account Servicing Processing Ownership and Organization Changes Determination of Project Suitability How to address Transfers of Project Ownership How to address Security Restructuring Requests How to address Unauthorized Assistance to Tenants and/or Property Owners Processing Compliance Violations, Defaults, and Work-Out Agreements How to address Loan Restructuring Requests or Needs Processing Account Liquidation How to Management and Disposal of Real Estate Owned Property How to address Project Preservation Requests or Needs An Overview of 7 CFR part 3560 An Overview of 7 CFR part 11 Completing Forms Referenced in Handbook-3-3560 Handbook Letters for Project Servicing 2.5 There are no specific time requirements for addressing these topics in the online seminar, but each topic must be referenced in the presentation and/or supplemental training materials. 2.6 The Contractor shall be responsible for reporting the successful completion of the online seminar by supplying a copy of certification to each individual staff member. 2.7 The Contractor will supply an examination after the completion of the seminar, of which those who receive a passing score shall be issued a certification of completion. 2.8 The Contractor shall determine the passing score and the format of the certification. 2.9 The Contractor is responsible for delivery of the certification directly to the participant via email. 2.10 The Contractor shall ensure that the length of the online seminar should not exceed 8 hours per day of participation, and it should not take more than 2 days for the employee to complete upon beginning the online seminar. 2.11 The Contractor shall be responsible for creating and supplying proper training materials for each student. 2.12 The Contractor is responsible for delivering the materials to the student and ensuring that the student can access and complete the online seminar, examination, and supplemental, hardcopy materials. The Government will supply mailing addresses for supplemental, hardcopy materials, email addresses and names for student contacts, and provide the students’ internet and hardware capabilities to access the online content. 3. QUALITY ASSURANCE 3.1 The Contractor is responsible for quality assurance to ensure compliance and information is in accordance with all of the latest program guidance in Rural Development Handbook-3-3560 and 7 CFR 3560. 4. GOVERNMENT SUPPLIED MATERIALS None. 5.SUBMITTALS 5.1 The Contractor shall provide a copy of the proposed student materials and proposed training agenda.