Contact Center Operations - Small Business Sources Sought

This is a SMALL BUSINESS SOURCES SOUGHT NOTICE. This is NOT a solicitation for proposals, proposal abstracts, or quotations. The purpose of this notice is to obtain information regarding the availability and capability of qualified small businesses (e.g., 8(a), service-disabled veteran owned small business, HUBZone small business, small disadvantaged business, veteran owned small business, and women-owned small business) capable of providing 24x7 bilingual contact center operations, including facilities, personnel, and management in support of CMS’s customer inquiries. The information from this market research will assist the Government in determining the appropriate acquisition method, including whether a set-aside is possible. An organization that is not considered small business under the applicable NAICS code (i.e., 561422 - Telemarketing Bureaus and Other Contact Centers) should not submit a response to this notice.