D -- National JC Call Center RFI

THIS IS A SOURCES SOUCES SOUGHT NOTICE ONLY. In accordance with Federal Acquisition Regulation (FAR) 10.002(b)(2)(i) this notice is issued for the purpose of market research. This request is for planning purposes only, and does not constitute a Solicitation or an indication the Government will contract for the items contained in this notice. This notice is not to be construed as an acquisition Request For Proposal (RFP), nor is any commitment on the part of the Government to award a contract implied, nor does the Government intend to pay for any information submitted as a result of this request. The Government does not reimburse respondents for any cost associated with submission of the information being requested or reimburse expenses incurred to interested parties for responses to this notice. Any response received will not be used as a proposal.The US Dept of Labor seeks to identify potential small business sources capable of providing 24 hour call center services nationwide to all states, Puerto Rico, and the District of Columbia in English and Spanish. The Job Corps call center activities include responding to voice calls for information; TDD (telecommunications device for the deaf) responses; responding to email information requests; entering information in, reporting out, and maintaining a call database; responding to emergency calls from current students; fulfilling literature requests; interpretation/translation services; and responding to surges in call volume. Small business vendors capable of and interested in providing call center services as described in the attached draft statement of work are requested to provide a description of their capabilities to the contract specialist. Responses shall include a description of the vendor's prior work that was similar to the effort described in this announcement with a crosswalk to the attached statement of work requirements. Responses must also include a description of the performance metrics used and performance achieved by the responder. Responses will be reviewed to determine if the vendor has performed work sufficiently similar and at a high enough quality that they appear to be capable of supporting Job Corps. Any proprietary information submitted should be marked. Also include: Company name, address, email address, telephone number, point of contact, DUNS number, and size relative to NAICS code 561422. Identify all socio-economic categories into which your company fits. Interested vendors must provide their response via email with the subject line reading "Announcement DOL01SS" to the contract specialist by 6:00 a.m. Eastern Time, November 19, 2007. This information is being gathered to determine supplier capabilities to fully meet the Government's stated requirements. All communication regarding this Request for Information (RFI), including submissions, should be provided in writing and submitted to Ms. Linda Spillman at [email protected]. Telephone or Fax questions or comments will not be accepted, and a response may not be provided.