This is not a Solicitation For Proposals, Request For Information, Purpose: REQUEST FOR INFORMATION (RFI) PURSUANT TO FEDERAL ACQUISITION REGULATION (FAR) 15.202(e) INTRODUCTION The Defense Media Center (DMC), located in Riverside, California, intends to replace its current Lucent/Avaya Definity G3si PBX system. The purpose of this Request for Information (RFI) is to gather information to assist the DMC in formulating its requirements and identifying qualified sources which are able to meet its requirements. Respondents are encouraged to provide information about alternatives that can help the DMC better define its requirements and obtain an Internet Protocol (IP)-centric switch that meets its needs. All equipment and software used with the IP switch must be approved by the Joint Interoperability Test Command (JITC) due to Department of Defense (DoD) regulations. BACKGROUND The DMC manages the American Forces Network Broadcast Center (AFN-BC). The AFN-BC provides radio and television programming ? ?a touch of home? ? to approximately 900,000 U.S. service men and women, DoD civilians, and their families serving outside the United States in 177 countries and aboard Navy ships at sea. The building sits on a 12-acre campus. It?s about 110,000 square feet in size and is made up of four bay areas that house mainly cubicles and a few hard offices. The current switch is in a Main Closet with three additional interconnected Telecom Closets throughout the building. The DMC employs close to 328 DoD and military members. There are 865 active subscribers on the current PBX system. Of the 865 ports being used, there are 150 active modem and fax lines, 62 ports used for our in-house wireless telephones (Avaya 9631 Model), and five Polycom Sound Stations used for conference calls. PURPOSE OF RFI The goal is to replace the Definity PBX system with an IP-centric telephony solution which keeps pace with technology, provides maximum benefit to our customers and frees Engineering from the onerous tasks inherent with legacy telecom infrastructures. FEATURES AND REQUIREMENTS The solution shall have no single points of failure and allow hardware and software updates without disrupting ongoing phone calls. The IP telephony Local Area Network (LAN) shall not interface with the enterprise Information Technology (IT) LAN. The in-house wireless telephones (Avaya 9631) are to be replaced with IP-centric based wireless telephones that support the 802.11a wireless network. The IP telephony network must support and be able to run the Electronic Call Accounting System (ECAS) 4.0 or higher or have its own call accounting system along with the JITC-approved Call Manager program. Other desired features and requirements: - Auto Attendants - Enhanced Voicemail - Remote Extensions - Corporate Directory - Automatic Route Selection - Toll Restriction - Call Forward - Call Queue - Call Cascade - Ring Groups - Uniform Call Distribution - Conference Calling - Call back/Call Bridge - Music on Hold - Call Hold/Transfer Park - Call Screening - Intercom - Call Pickup - Distinctive Ring - Public Announce - Enhanced 911 - Touch Screen Display - Caller identification - Communications Control - Support Session Initiation Protocol Support (SIP) technology - Quality of Service (QoS) mechanism to guarantee that there is no degradation of service - IP communications system must be able to support all the required call processing, voice messaging, contact center, management and administrative features - Distributed processing for survivability and resiliency with centralized management and administration - JITC certified and on the Approved Products List (APL) - Wide variety of IP-phone instruments, from both a cost and capabilities stand-point - Ability to add advanced applications in a seamless, integrated fashion to enable mobility, collaboration, unified messaging, paging, directory services, contact center, and other productivity enhancers in the future - Option to support Emergency response scenarios with automatic database updates regarding extension location information - Find-me-Follow-me capability - Mobility/Telecommuting - Presence feature Request block diagram of the proposed system be included. Request vendor to provide five or more IP communications reference accounts that have at least 5,000 IP phones installed. Any solicitation that may result from this RFI in the future will require the bidder to provide equipment, installation, certification, training and a multi-year warranty with 24/7 response. DISCLAIMER This RFI is issued solely for information and planning purposes and does not constitute a solicitation. In accordance with FAR 15.202(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Respondents are solely responsible for all expenses associated with responding to this RFI. Respondents needing confidential treatment for any proprietary information they furnish must comply with the AFN-BC?s confidential treatment regulations at 17 Code for Federal Regulations (CFR) 200.83. Responses to this RFI will not be returned. Respondents will not be notified of the result of the review. HOW TO RESPOND Please submit via email all questions in regard to this RFI by November 2, 2007 and your proposal to this RFI by Friday, November 16, 2007, at 4:00 P.M. Pacific. via email to: - Bob Grubb at
[email protected] Phone: 951.413.2356 - Jessie Feliciano at
[email protected] Phone: 951.413.2406 - Artimae Shepherd at
[email protected] Phone: 951.413.2303 Address: 23755 Z. Street Riverside, CA 92518,