70 -- VitalSuite SW Maintenance

The United States Patent and Trademark Office (USPTO) plans to procure additional the ?brand name? Lucent VitalSuite products: VitalNet, VitalEvent, and VitalApps. These software products were initially purchased two years ago and are currently installed and being used to monitor the Enterprise Remote Access systems.Lucent VitalSuite is a highly specialized software package that allows ?end-to-end? monitoring Enterprise Remote Access (ERA) resources (clients, servers, network devices, etc.) in a secure and efficient manner. The use of this software allows USPTO to monitor ERA users and to proactively identify and troubleshoot problems, such as slow network response, slow application response, etc. in a timely fashion. A market analysis was conducted to compare the effectiveness of various products and Lucent VitalSuite was rated the highest. VitalSuite was the only product in the market that can provide visibility of network application protocol performance for users at home connecting to USPTO via the VPN. It is needed to continue to maintain and support the ERA Extended Network Diagnostic Systems (ENDS) which is currently in production use. This announcement is considered a ?brand name? justification. This acquisition will be conducted utilizing Part 13 of the FAR, Simplified Acquisition procedures and the Patent and Trademark Acquisition Guidelines (PTAG) among the existing USPTO Information Technology ID/IQ contractors. No written solicitation will be issued as a result. The point of contact for information regarding this notice is Connie Lum at (571) 272-4167, or via E-Mail at [email protected].