H270--Service for FMS SOFTWARE MAINTENANCE

Statement of Work Provide Software & Database Service Support for FMS s HVAC, Plumbing and Electrical Equipment. Work covered under this agreement includes but not limited to the following items: 1. Provide monthly software and database customer service support for Facility Dude preventive maintenance program. 2. Unlimited user access. 3. Lifetime remote support and training to WorxHub via Chat, Phone or E-mail. 4. Ongoing updates to WorxHub for new product enhancements and features. 5. Work Order service requests. 6. PM Program with WorxHub PM library 7. Projects. 8. JCO built in standards. 9. Reporting. 10. Mobile (iOS or Android) The NAICS code for this requirement is 518210. Dude Solutions, Inc. (DSI), a Delaware corporation, is a Software-as-a-Service provider headquartered in Cary, North Carolina. DSI offers subscription-based services to its proprietary applications and programming interfaces (including, without limitation, all related documentation, software libraries, software tools, published specifications and other materials) designed, developed, marketed and made available only by DSI. DSI is the exclusive provider of both Providence VA Medical Center s existing CMMS offering, MaintenanceEdge, as well as TheWorkHub. DSI has existing tools to automate migrate of the existing equipment within MaintenanceEdge to the upgraded TheWorxHub platform. TheWorxHub includes a core CMMS platform with built in Joint Commission standards which provides Providence VA Medical Center the ability to report on the standards when preparing for Joint Commission survey. TheWorxHub also allows for expansions for space management, housekeeping/environmental services, transportation, capital planning and security all designed specifically for the healthcare environment with Joint Commission standards available as well. Additionally, DSI is the only company certified to deliver, train and support these products; there is not another certified company at this time. DSI research indicates that no other company builds products identical to the products stated above in North America. The services meet the needs of the target markets, incorporate the latest design technology and remain truly unique in the North American market. DSI s services efficiently function and communicate with the DSI s other applications. This notice of intent is not a solicitation nor is it a request for proposal. However, interested parties that believe they can satisfy the requirement must clearly identify their capability to do so in writing by Thursday, December 2, 2021 at 3 pm EST time. Response should be sent to Jerry Choinski at [email protected]. Information submitted in response to this notice will be used solely to determine whether competitive procedures could be used for this acquisition. A determination not to open this requirement to competition based upon responses to this notice is solely within the discretion of the Government.