Patient and Ither Partners Perception Surveys

The National Institute of Health, Clinical Center (CC), plans to procure on a sole source basis a purchase order for Patient and Other Partners Perception Surveys to National Research Corporation (NRC), 12245 Q Street; Lincoln, Nebraska 68508. The North American Industry Classification System Code is 541611 and the business size standard is $7M. The requirement is being processed in accordance with simplified acquisition procedures as stated in FAR 13.105. The purpose of this procurement is to obtain information from patients and other key partners on a myriad of issues through the use of Picker surveys. The issues include: subject of demographics, respect for patient’s value, preferences and expressed needs, coordination of care, information and education, physical comfort, emotional support, involvement of family and friends, continuity and transition, access, clinical research participation, hospital environment and communication with referring physicians. An analysis of these surveys results will allow the Clinical Center to identify and focus its attention on the services and processes that need improvement. In addition, data from the surveys will provide the Clinical Center with opportunities for relevant external benchmarking opportunities. In addition, the Joint Commission on Accreditation of Healthcare Organization (JCAHO) requires hospitals to obtain feedback from patients about their satisfaction with and perception of, the quality of hospital services and care received. NRC Picker is the sole responsible source that is capable of fulfilling the purchase order for the Clinical Center. NRC holds all documents, surveys and benchmarking data of the Picker Institute thereby allowing continuity for the Clinical Center customer perception program. The Government intends to solicit and negotiate with only one source under authority of FAR 6.302.