OFFICE OF PERSONNEL MANAGEMENT (OPM) RETIREMENT SERVICES (RS) - ANNUITANT HEALTH BENEFIT OPEN SEASON PRINTING, DISTRIBUTION AND PROCESSING SERVICES (RFI) 243226-19-S-0007 Request for Information (RFI) Notice: There is no commitment by the Government to issue a solicitation, to make an award(s), or to be responsible for any monies expended by any interested parties in support of any effort in response to this RFI. Any information submitted in response to this RFI notice is strictly voluntary. This RFI notice is for information planning purposes and the Government will not pay or otherwise reimburse respondents for information submitted. It is the responsibility of potential offerors to monitor this site for the release of any follow-on information. All documentation shall become the property of the Government. Unless otherwise stated herein, no additional information is available and any request for additional information will be disregarded. Submitted information will not be returned. All data received in response to this announcement marked or designated, as corporate or proprietary information will be protected from release outside the Government in accordance with the Freedom of Information Act, Trade Secrets Act, and Privacy Act. Proper marking of proprietary information is the sole responsibility of the vendor. The RFI announcement is requested for informational purposes only in accordance with FAR 15.201(e). This is not a Request for Proposal (RFP), Invitation for Bid (IFB), Request for Quotation (RFQ), or an announcement of a solicitation. No solicitation document exists, and information contained herein is subject to change. The submission of this information is for planning purposes only and is not to be construed as a commitment by the Government to procure these items, nor does OPM intend to award on the basis of this sources sought/market research or otherwise pay for the information requested. No entitlement to payment of direct or indirect costs or charges by the Government will arise as a result of submission of responses to this RFI and Government use of such information. Information Sought: Interested businesses are encouraged to respond to this notice. However, be advised that generic statements are not sufficient for effective assessment of the respondents' ability to perform the specific work as required. Responses must directly demonstrate the company's experience and/or ability to satisfy the minimum requirements stated in the Draft Performance Work Statement (PWS). Instructions for Responding to this Request for Information Notice Responses to this notice shall include a cover letter. The cover letter shall, at a minimum, include the following information: 1. Response to RFI Notice 243226-19-S-0007 2. Vendor's Name, Address 3. Contact Person Information (name, title/telephone number and email); 3. Vendor's DUNS Number/CAGE Code/SAM Expiration Date; and 4. Business Size and Size Standard / Classification relative to North American Industry Classification System (NAICS) code of 561421 - Telephone Answering Services. Your response to this RFI must be limited to no more than twenty-five (25) single-spaced pages. Information Submission Instructions: All answers sent in response to this RFI notice must be submitted electronically (via email) to the following: Name: Ms. Jamila Z. Bransford / Contract Specialist Email:
[email protected] Email Subject (For Questions): 243226-19-S-0007/ RFI Question/Vendor Name Email Subject (Submit RFI Response): 243226-19-S-0007/RFI Response/Vendor Name All responses shall be in Adobe Portable Document Format (PDF), and submitted by 8:00AM Eastern Standard Time (EST)/Local Washington DC Time on 29 April 2019 (Monday). The Government appreciates all responses be received by the specified due date and time in order to make a decision on the future requirement(s). It is the responsibility of the potential offerors to monitor the Federal Business Opportunity website for the release of any future information. Unless otherwise stated herein, no additional information is available at this time and we may disregard any request for additional information at this time. Contracting Office Address: U. S. Office of Personnel Management - - Officer of Procurement Operations (OPM/OPO) 1900 E Street, N.W. Washington, District of Columbia 20415-7710 United States Primary Point of Contact: Ms. Jamila Z. Bransford Contracting Specialist
[email protected] Attachments: (1) Draft PWS: Retirement Services - Annuitant Health Benefit Open Season System Printing, Distribution, and Processing Services (2) RFI Questions Attachment (1): Draft PWS: Retirement Services - Annuitant Health Benefit Open Season System Printing, Distribution, and Processing Services Provided via a separate PDF document Attachment (2): RFI Questions 1. Provide company's brief history 2. Describe your company's understanding of subject requirement. 3. Does your company operate a call center? Y___ N___ 4. How long has your company operated a call center? 5. How many calls is your call center capable of handling per day? 6. If you do not currently have a call center; describe your plan and timeline of setting one up or developing a call center? 7. Would your company be able to operate a call center from the first week of November through the end of December? 8. Is your company FEDRAMP certified? Y___ N___ FEDRAMP Cert Date: 9. What is your company's plan to obtain FEDRAMP certification, if not already certified? and FISMA compliant? 10. FISMA Compliant: Y___ N___ 11. Does your company have the ability to print and mail a million or more documents from camera ready materials with two weeks? Would you have to subcontract this function? 12. Describe your company's ability to exceed OPM's requirements listed in the Draft Performance Work Statement (PWS) State the section and how your organization can exceed the minimum requirement by providing some type of efficiency/ reduce redundancy/ introduce cost savings/ etc. 13. Describe any other services you would offer and at what potential price(s) for this requirement; in terms of Firm Fixed Price (FFP) Type Contract (END OF RFI NOTICE)