Contact Center Modernization

The United States Patent and Trademark Office (USPTO) recently issued a cancellation notice for the Contact Center Modernization (CCM) effort due to budgetary constraints. This notice provides additional information regarding the USPTO's action and the current status of CCM. The USPTO is a fee-funded agency. Fluctuations between annual fee forecasts and actual receipts impact the USPTO's ability to acquire goods and services. After considering the extensive market research conducted for the Contact Center Modernization requirement, the USPTO made the determination not to pursue the CCM, in its current form, due to competing budgetary priorities. The USPTO made this decision after extensive consideration. The USPTO is taking a strategic pause on CCM and is considering alternatives to the requirement in its current form. Once the USPTO has its revised concept for CCM, it will commence market research. In the interim, the USPTO will continue to procure attendant services separately. Vendors interested in seeking more information should contact the current CO/CS assigned to those individual requirements. The USPTO sincerely appreciates your interest.