Description
The GSA/FTS, Region 5 is announcing its intent to procure Microsoft Premier Support, to include Account Management and Proactive Technical Services. Account Management and Proactive Technical Services includes a Technical Account Manager's time for proactive, technical consulting and account management services (up to 200 hours); Windows ASP's for Alliance Support Professional for proactive, technical consulting and incident resolution (up to 200 hours); Exchange ASP's for Alliance Support Professional for proactive, technical consulting and incident resolution (up to 200 hours). The TAM/ASP hours can be used for Support Consulting, Supportability Reviews, Remote Diagnosis and Debug, Multivendor Coordination, Orientation and Planning Sessions, Escalation Management, Service Delivery Plan, Support Usage Reports, Monthly Status Meetings, and TAM onsite visits. Technical Support includes up to 10 Support Incidents to include, Hot Fixes, Critical Problem Alerts, Multivendor Coordination. Technical Information Services includes NewsFlashes, Expert Roundtable Participation, Unlimited-user ServiceDesk license and Microsoft TechNet Plus Subscription, Microsoft Developer Network Subscription, Flex Credits (up to 500 hours) may be applied to any Premier/Alliance Service or the funds may be de-obligated if not used for support. Each monthly invoice shall include the monthly and cumulative hours used in each support area and be submitted through ITSS. Use of Microsoft Corporation is being considered to satisfy the Government's requirements. No other service provider is known to be capable of providing comparable support to meet the service requirements. This announcement constitutes the only solicitation; quotations are being requested and a written solicitation shall not be issued. This solicitation is a Request for Quotation, reference Number 5TC5702C101. This RFQ document and incorporated provisions and clauses are those in effect through FAC 97-27, NAICS Code 541199, All Other Information Services. This requirement is for a firm fixed price contract. Delivery and acceptance of all services shall be by the government program manager at AFCA, Scott AFB, IL 62225. Delivery of all services for this task shall be from date of award through 31 December 2002. FAR 52.252-2 applies to this acquisition. Full text of a clause may be accessed electronically at this address: http://www.arnet.gov/far. FAR 52.212-1 applies to this acquisition. FAR 52.212-2 shall not apply to this acquisition. Award shall be made based on best value evaluation using the following criteria in order of importance: technical approach, staffing plan, and cost. QUOTATIONS SHALL INCLUDE A COMPLETED COPY OF THE PROVISIONS AT FAR 52.212-3. FAR 52.212-4 applies to this acquisition. FAR 52.212-5 applies to this acquisition -- FAR 52.212-5(b): The following additional FAR clauses apply to this acquisition: 52.222-26, 52.222-35, 52.222-36, 52.222-37, and 52.232-33. Offers are due no later than 04 January 2002, 3:00 p.m., Central Time, to GSA/FTS, Mara E. Shultz, 10850 Lincoln Trail, Fairview Heights, IL 62208. Contact Diana Valdez at (618) 398-4927 (voice) for information regarding this RFQ or fax (618) 398-4931.