cellular phone services

SCOPE OF CONTRACT The Contractor shall provide mobile telephone services to the Embassy of the United States of America in Conakry, Guinea. The prices listed below shall include all labor, materials, insurance (see FAR 52.228-4 and 52.228-5), overhead, and profit. The Government will pay the Contractor on a monthly basis for Standard Services that have been satisfactorily performed. Temporary Additional Services are defined as rental on a daily basis of a cell-phone with a SIM card. These services shall support special events at the Post. The Contractor shall provide Temporary Additional Services in addition to the scheduled services specified in this contract. The Contracting Officer shall order Temporary Additional Services on an as needed basis. This work shall not be subcontracted. The Contracting Officer may require the Contractor to provide Temporary Additional Services with 24 hour advance notice. The Contractor shall include in its next regular invoice details of the Temporary Additional Services and, if applicable, the materials provided and requested under these services. The Contractor shall also include a copy of the Contracting Officer’s written confirmation for the Temporary Additional Services. II. PERIOD OF PERFORMANCE The contract will be for a one-year period from the date of the contract award, with four (4) year options to renew. III. PRICING TIERS BUNDLE MONTHLY PRICE PER USER GRAND TOTAL TIER 1 70GB data – Uncapped Postpaid for voice & SMS JAMES ZADROGA 9/11 VICTIMS HEALTH AND COMPENSATION ACT OF 2010 NOTICE: UNLESS A WAIVER OR EXCEPTION APPLIES, PAYMENTS SUBSEQUENT TO THIS PROCUREMENT ARE SUBJECT TO AN EXCISE TAX OF 2% PERSUANT TO 26 U.S.C. 5000C. TIER 2 40GB data – 600,000GNF/month for voice & SMS TIER 3 30GB data – 300,000GNF/month for voice & SMS TIER 4 20GB data – 150,000GNF/month for voice & SMS FAR 52.217-8 VALUE ADDED TAX (VAT) VALUE ADDED TAX. Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or Invoices because the U.S. Embassy has a tax exemption certificate from the host government. Total Annual fixed-price for Standard Services During this contract period, the Government shall place orders totaling a minimum of $ 10,000. This reflects the contract guarantee minimum for this period of performance. The amount of all orders shall not exceed $ 400,000. This reflects the contract maximum for this period of performance. Base Year Total Option Year 1 Total Option Year 2 Total GRAND TOTAL FOR BASE + ALL OPTION YEARS During this contract period, the Government shall place orders totaling a minimum of $ 10,000. This reflects the contract guarantee minimum for this period of performance. The amount of all orders shall not exceed $ 400,000. This reflects the contract maximum for this period of performance. CONTINUATION TO SF-1449 RFQ NUMBER 19GV1024Q0030 INDEFINITE DELIVERY/INDEFINITE QUANTITY CONTRACT SCHEDULE OF SERVICES, BLOCK 20 1. PERFORMANCE WORK STATEMENT This solicitation is for mobile telephone services. The U.S. Embassy is using 412 lines for official purposes. The Contractor shall provide complete mobile telephones services for the U.S. Embassy of Conakry, Guinea. Services provided shall include: Mobile Telephone Equipment Calls within Guinea International Calls International Roaming Wireless Application Protocol (WAP) SMS Messaging Voice Mail Rental of Cell-phones, with or without SIM Cards 24-hour Customer Service Detailed Billing of Calls Made Data Services Tier 1 70GB data – Uncapped Postpaid for voice & SMS Tier 2 40GB data – 600,000GNF/month for voice & SMS Tier 3 30GB data – 300,000GNF/month for voice & SMS Tier 4 20GB data – 150,000GNF/month for voice & SMS The Contractor shall ensure that the connection through its network is of the highest quality possible and shall be uninterrupted, clear, and with no static. Network problems shall be remedied immediately, and the COR must be immediately informed of any problems and their resolution. 1.2 CALLS WITHIN Guinea The Contractor shall ensure on a 24-hour basis at least 90% local network coverage around Guinea with special consideration to all urban areas and main traffic routes. 1.3 INTERNATIONAL CALLS The Contractor shall ensure on a 24-hour basis international connectivity with the USA, all European countries, and all other worldwide countries that telephone services are available. 1.4 INTERNATIONAL ROAMING The Contractor shall provide as extensive international roaming connectivity as possible, with the special interest of the Government for roaming within the USA. 1.5 WIRELESS APPLICATION PROTOCOL (WAP) The Contractor shall provide Internet connection through their network to the Wireless Application Protocol (WAP) Internet sites. 1.6 SMS MESSAGING The Contractor shall provide access to around the clock SMS messaging. 1.7 VOICE MAIL The Contractor shall provide Voice Mail services in English and French Language. A Voice Mail Box shall be prepared for each number separately as per standard practice. 1.8 CUSTOMER SERVICE The Contractor shall provide technical support for setting up voice mail, roaming questions, questions on the phone features, number changes, lost or stolen telephone reporting, manufacturer’s warranty information, and all other matters concerning the mobile telephone services through the Contractor’s Project Manager. 1.9 DETAILED BILLING 1.9.1 The Contractor shall provide a monthly breakdown of calls made by individual numbers. The breakdown shall clearly show: Called Number Time and Date of the Call Duration of the Call Price 1.9.2 The monthly lists of calls made shall be forwarded to the Contracting Officer’s Representative (COR) until the end of each current month for the previous month to the following address: U.S. Embassy Conakry, Guinea. 2. INVOICING The Contractor shall submit monthly invoices to the COR at the address shown in paragraph d below. A proper invoice must include the following information: Contractor's name and bank account information for payments by wire transfers Invoice Date Contract Number A summary showing a listing of each line with total monthly price in local currency for that line. A detailed invoice for each agency has to be attached to each summary invoice and should include the cost breakdown by each telephone line according to the pricing schedule A detailed list of all calls made for each line Prompt payment discount, if any Name, title, phone number, and address of person to contact in case of defective invoice If an invoice does not contain the above information, the Government reserves the right to reject the invoice as improper and return it to the Contractor within 7 calendars days. The Contractor must then submit a proper invoice. The COR will take each summary invoice and furnish the detailed invoice to the appropriate official in each individual Government agency. That agency representative will review the detailed invoice and either approve for payment or advise the COR of the inaccuracies found. It shall be the COR who will interact with the Contractor on any invoice problems. The Contractor will send all invoices to the following address: U.S. Embassy Conakry Guinea at [email protected]. The FMO will log in receipt of the invoice and forward it to the COR for approval. Payment shall be made in local currency by Electronic Funds Transfer (EFT) within 30 days after receipt of the proper invoice. The Government will provide annual proof of a direct exemption of Value Added Tax (VAT); according to host country VAT laws. 3. KEY PERSONNEL 3.1 The Project Manager must be able to converse in English and French. The Contractor shall assign to this contract the following key person: POSITION/FUNCTION ___________________ NAME _________________ Project Manager 3.2 During the first 90 days of performance, the Contractor shall make no substitutions of key personnel unless the substitution is required due to illness, death, or termination of employment. The Contractor shall notify the Contracting Officer within 15 calendar days after the occurrence of any of these events and provide the information required below to the Contracting Officer at least 15 days before making any permanent substitutions. 3.3 After the first 90 days of performance, the Contractor may substitute a key person if the Contractor determines that it is necessary. The Contractor shall notify the Contracting Officer of the proposed action immediately. Prior to making the substitution, the Contractor will provide the information required below to the Contracting Officer. 3.4 The Contractor shall provide a detailed explanation of the circumstances requiring the proposed substitution, a complete resume for the proposed substitute. The proposed substitute shall possess qualifications comparable to the original key person. The Contracting Officer will notify the Contractor of its approval or disapproval of the substitution within 15 calendar days after receiving the required information. The Government will modify the contract to reflect any changes in key personnel. 4. PERMITS Without additional cost to the Government, the Contractor shall obtain all permits, licenses, and appointments required for the work under this contract. The Contractor shall obtain these permits, licenses, and appointments in compliance with applicable Guinea country laws. 5. GOVERNMENT FURNISHED PROPERTY 5.1 The Government intends to use Government Owned Equipment and Accessories as listed in Attachment 1. The Contractor shall provide a fully functional SIM card, telephone number. 5.2 A list of Cell-Phone Types that the Government owns and intends to use with the services provided in this contract: Please see attached the list of cell- phones type that the Government intends to use. 6. ADDITION OF NEW LINES The Contractor will provide a fully functional SIM card, telephone number to the COR within 24 hours after receiving a delivery order under the contract. 7. NON-OFFICIAL LINES This Contract is valid only for official Government needs. 8. DISCLOSURE OF INFORMATION Any information made available to the Contractor by the Government shall be used only for the purpose of carrying out the provisions of this contract and shall not be divulged or made known in any manner to any person except as may be necessary in the performance of the contract. 9. TECHNOLOGICAL REFRESHMENT After contract award, the Government may; pursuant to FAR clause 52.212-4 - Contract Terms and Conditions –Commercial Items, paragraph (c), Changes; request changes within the scope of the contract. These changes may be required to improve performance or react to changes in technology. The Contractor may propose for the Government’s technological refreshment, substitutions or additions for any provided products or services that may become available as a result of technological improvements. The Government may, at any time during the term of this contract or any extensions thereof, modify the contract to acquire products which are similar to those under the contract and that the Contractor has, or has not, formally announced for marketing purposes. This action is considered to be within the scope of the contract. At the option of the Government, a demonstration of the substitute product may be required. The Government is under no obligation to modify the contract in response to the proposed additions or substitutions. Such substitutions or additions may include any part of, or all of, a given product(s) provided that the following conditions are met and substantiated by documentation in the technological refreshment proposal: The proposed product(s) shall meet all of the technical specifications of this document and conform to the terms and conditions cited in the contract. The proposed product(s) shall have the capacity, performance, or functional characteristics equal to or greater than, the current product(s). The proposal shall discuss the impact on hardware, services, and delivery schedules. The cost of the changes not specifically addressed in the proposal shall be borne entirely by the Contractor. Contractor has the right to withdraw, in whole or in part, any technological refreshment proposal prior to acceptance by the Government. Contractor will use commercially reasonable efforts to ensure that prices for substitutions or additions are comparable to replaced or discontinued products. If a technological refreshment proposal is accepted and made a part of this contract, an equitable adjustment, increasing or decreasing the contract price, may be required and any other affected provisions of this contract shall be made in accordance with FAR clause 52.212-4, paragraph (c), Changes, and other applicable clauses of the contract. 10. SPECIAL SHORT TERM PROMOTION For the entire contract duration, the Contractor will offer the U.S. Embassy the option to take advantage of any promotional programs that it offers and that is suited for use by U.S. Embassy staff. The U.S. Embassy, at its own discretion, will have the option to take or reject the opportunity. 11. DELIVERY ORDERS The Contracting Officer will issue delivery orders to order phone and services to the Contractor for performance of work under this contract. If an order is given orally, it will be followed up by a written delivery order within 7 days. 12. TRAINING The Contractor shall provide, at no additional cost, training to all U.S. Embassy employees who received a mobile phone. Training to be provided will include the proper operation of the equipment purchased and the equipment’s operating features. The training will be coordinated with the COR to match the U.S. Embassy work schedule. 13. EQUIPMENT RETURN/DEFECTIVE POLICY If a telephone is defective or is being returned, the telephone will be exchanged within business days. 14. CUSTOMER SERVICE CENTERS The Contractor is to provide a telephone number for the purpose of reporting equipment problems and malfunctions, billing inquiries, and customer question regarding accounts and services. 15. SURVIVABILITY AND RECOVERY The Contractor shall have a working system of network survivability in case of emergencies and serious disasters when all networks may be jammed or when parts of the network are destroyed. The Contractor shall have a recovery plan in place that shall deal with such occurrences. QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP) This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved. Performance Objective Scope of Work Para Performance Threshold Services. Performs all cellular phone services set forth in the scope of work. 1. thru 19. All required services are performed and no more than three (3) customer complaint is received per