Description
BACKGROUND The scanner is used to scan clinical trial patients in the Molecular Imaging Clinic located within the Molecular Imaging Program. All maintenance services shall be performed on-site in accordance with the manufacturer’s standard commercial maintenance practices. SCOPE The Contractor shall provide required preventive maintenance that includes all necessary labor, materials and equipment in accordance with original equipment manufacturer (OEM)’s latest established service procedures for a clinical Philips Ingenia Elition 3.0T MRI Scanner (Site: 77647001; S/N 45060). TYPE OF ORDER This will be issued as a severable Firm Fixed-Price Purchase Order. SPECIAL ORDER REQUIREMENTS PREVENTIVE MAINTENANCE The Contractor shall perform two planned preventive maintenances during the contract period. Technically qualified factory-trained personnel shall perform service consisting of a thorough cleaning, calibration, adjusting, inspection, and testing of all equipment in accordance with the manufacturer’s latest established service procedures. All equipment shall be operationally tested through at least one (1) complete operating cycle at the end of the preventive maintenance inspection to assure optimum and efficient performance. EMERGENCY SERVICE On-site, emergency repair service visit shall be provided during the term of this contract at no additional cost to the government. Emergency service shall be provided during normal working hours, Monday through Friday excluding Federal Holidays. Upon receipt of notice that any part of the equipment is not functioning properly the Contractor shall provide a two hour initial telephone response with next business day on‐site response by a qualified factory-trained service representative to inspect the equipment and perform all repairs and adjustments necessary to restore the equipment to normal and efficient operating condition. Priority scheduling for service calls and access to spare parts inventory shall be included with the emergency response. Contractor must have the ability to respond remotely via the Philips Remote Services network for the Priority Remote Service response. Emergency service calls shall not replace the necessity for planned preventative maintenance. All labor and travel will be included. REPLACEMENT PARTS The Contractor shall furnish all required replacement parts at no additional cost to the Government, with the exception of consumables. Parts shall be new to original equipment specifications. Parts will be delivered by 10:30am next day. SOFTWARE UPDATES/SERVICE The Contractor shall provide proprietary operating Software Service and hardware reliability updates in accordance with the manufacturer’s latest established service procedures. Contractor shall provide telephone access to technical support for use of program software and trouble shooting of the operating systems, at no additional cost to the Government. The contractor shall receive advance approval for the installation of all software updates and revisions from the Government. Defective software shall be replaced at no additional cost to the government. The Contractor shall provide unlimited clinical applications telephone support (800-722-9377); (Mon‐Fri 8am ‐ 5pm) and unlimited technical telephone support (Mon ‐ Fri 7am ‐ 7pm) for trouble-shooting for the instrument. Contractor shall provide Priority Remote Service response via the Philips Remote Services network remote connection. SERVICE EXCLUSIONS The Contractor shall not be responsible for any repairs necessitated by abuse, neglect, vandalism, Acts of God, fire or water. These repairs shall be the subject of a separate purchase order and shall not be performed under this contract. PERSONNEL QUALIFICATIONS Technically qualified factory-trained personnel shall perform service to Philips Ingenia Elition 3.0T MRI Scanner as covered by this contract. All primary service personnel shall have at least one backup support person with at least the same level of expertise on the equipment covered by this contract. PERIOD OF PERFORMANCE The base period of performance shall be for twelve (12) months from with four 12-month option periods, as follows: Base Period: May 10, 2020 through May 9, 2021 Option Period One: May 10, 2021 through May 9, 2022 Option Period Two: May 10, 2022 through May 9, 2023 Option Period Three: May 10, 2023 through May 9, 2024 Option Period Four: May 10, 2024 through May 9, 2025 PLACE OF PERFORMANCE Onsite services shall be performed at the following location: NIH, NCI, 10 Center Dr Bldg 10, Room B3B303 Bethesda, MD 20892