Virtual Industry Day for Call Center

The General Services Administration (GSA), Public Building Service (PBS) is conducting market research on the range of products and services relating to the creation of a single, centralized Regional Facilities Management Contact Center. This virtual event, hosted on Thursday, June 4, 2020 at 9 AM Eastern Time, provides an opportunity to learn about this project and assist in the development method of the project. This event offers contractors the opportunity to take a critical look at the project features and allows for feedback that could result in providing firsthand experience and best practice methods, reduction in cost, and to reduce risk. This virtual event is neither a solicitation nor a request for a proposal. The acquisition strategy for this proposed project has not yet been developed. Response to this notice is strictly voluntary. The Government will not reimburse any party attending or participating for costs incurred for this event or marketing efforts. To register for the virtual event, please email: Ian Gedalowitz at [email protected] and cc Michelle Croan at [email protected] no later than 12 PM ET on May 28, 2020. Pre-registration is required due to potential space limitations. Upon receipt of registration information, you will be given a list of Call Center Industry Day participation questions via email. The virtual event is free of charge, and all interested parties are invited to attend. Please note, the general presentation will be recorded for GSA use only.