Indian Health Service (IHS) Enterprise Computer Maintenance Management System (CMMS) System Implementation

The objective is to provide a CMMS platform capable of providing service desk, incident, problem, change, knowledge, configuration management, and other CMMS processes; delivered through an “off-premises” model (e.g., Software as a Service (SaaS), cloud-based offering, etc.). The solution will be a 'turn-key', fully implemented CMMS designed for healthcare facilities, including biomedical equipment, capable of providing necessary service documentation, and reports. The solution will consist of required SaaS licenses, data collection and/or data migration, and SaaS vendor support. The solution provided shall also be aligned with CMMS healthcare industry best practices and provide the flexibility necessary to enable improvements in facility and biomedical operational and service management processes, and be capable of addressing current service management initiatives, and provide a model that supports a healthcare organization by: Licensing on a ‘concurrent’ user basis. Other licensing schema (role-based, platform based, named-user, requestor, mobile, etc.) must be explicitly described and all tiers/types of licensing/pricing submitted for review/evaluation. Improving facility and biomedical service delivery consistency, quality and responsiveness. Improve visibility and collaboration across facility, biomedical, and IT support tiers. Provide reporting and analytics for facilities and biomedical teams to track and communicate the value and support efforts they provide. Mobility functionality via iPads, Microsoft, or Android devices with offline capability and synchronization when connectivity is available. Statutory requirements of the Centers for Medicare & Medicaid Services (CMS) Conditions of Participation (42 USC), the Food, Drug and Cosmetic Act (21 USC), and others. Accreditation standards of various entities such as The Joint Commission (TJC), DNV-GL Healthcare, Accreditation Association for Ambulatory Health Care (AAAHC), and others. Various maintenance standards/codes such as NFPA 99, NFPA 101, AAMI/ANSI EQ56, IEC 60601, and others Reporting functionality to meet the needs of the agency. Have a fully implemented and operational system within 12 months of contract award. The solution shall include Development, Test and Production systems, all of which are hosted as part of a FedRAMP Low or Moderate service offering with a current FedRAMP Provisional Authorization (PA).