USPTO OCIO Service Desk and Advanced Problem Resolution

Blanket Purchase Agreement (BPA) #1333BJ20A00280019 was originally awarded to Epsilon Inc. on June 4, 2020. Following a partially-sustained protest (B-418823.3; B-418823.4) by the U.S. Government Accountability Office (GAO), the USPTO took corrective action, in accordance with GAO's recommendation to enter into exchanges with the awardee and the protester. After the exchanges with the remaining vendors, the USPTO conducted another best value trade-off and the BPA award remained with the Epsilon Inc., as the best overall value to the government.