Combined Synopsis Solicitation Manchester VAMC General Warehouse Storage (i) This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. (ii) The solicitation number is 36C24123Q0412 and the solicitation is issued as a request for quotation (RFQ). (iii) A statement that the solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2023-01. (iv) This requirement is being issued as an open market, SDVOSB set-aside. The associated NAICS 493110 and small business size standard is $34 million. (v) The Government intends to award a firm-fixed price award for General Warehouse Storage at the Manchester New Hampshire VAMC. Please see the attached Performance Work Statement for full requirement details. Please complete the Price Schedule below and submit with the quote submission. (vi) The Contractor shall provide all resources necessary to provide General Warehouse Storage IAW the attached (Performance Work Statement). Please see the attached PWS for full requirement details. (vii) The Place of Performance is Manchester New Hampshire as described per the (Performance Work Statement). (viii) Provision at 52.212-1, Instructions to Offerors -- Commercial, applies to this acquisition in addition to the following addenda s to the provision: 52.252-1 Solicitation Provisions Incorporated by Reference (FEB 1998); 52.204-7 System for Award Management (OCT 2018); 52.204-16 Commercial and Government Entity Code Reporting (JUL 2016); 52.217-5 Evaluation of Options (JUL 1990); 852.252-70 Solicitation Provisions or Clauses Incorporated by Reference (JAN 2008) (ix) Provision at 52.212-2, Evaluation -- Commercial Items, applies to this requirement. Site Visit: No site visit will be scheduled. Submission of Quotes: (1) Quotes shall be received on or before the date and time specified in Section (xv) of this solicitation. Note: Offers received after the due date and time shall not be considered. (2) Offerors shall submit their quotes electronically via email to
[email protected]. (3) Questions: Questions shall be submitted to the Contracting Officer in writing via e-mail. Oral questions are not acceptable due to the possibility of misunderstanding or misinterpretation. The cut-off date and time for receipt of questions is 12-May- 2023 by 12:00 PM EST. Questions received after this date and time may not be answered. Questions shall be answered in a formal amendment to the solicitation so all interested parties can see the answers. (4) Quote Format: The submission should be clearly indexed and logically assembled in order of the evaluation criteria below. All pages of the quote shall be appropriately numbered and identified by the complete company name, date and solicitation number in the header and/or footer. Evaluation Process: Award shall be made to the best value, as determined to be the most beneficial to the Government. Please read each section below carefully for the submittals and information required as part of the evaluation. Failure to provide the requested information below shall be considered non-compliant and your quote could be removed from the evaluation process. Offeror quotes shall be evaluated under FAR Part 13.106-2(b) -- Evaluation of Quotations or Offers. Therefore, the Government is not obligated to determine a competitive range, conduct discussions with all contractors, solicit final revised quotes, and use other techniques associated with FAR Part 15. The Government shall award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation shall be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers: Price (Follow these instructions): Offeror shall complete Attachment 1 - Price Schedule, with offerors proposed contract line item prices inserted in appropriate spaces. Past Performance: Offeror shall utilize Attachment 2 Past Performance Worksheet to provide at least one (1) but no more than (3) references of work, similar in scope and size with the requirement detailed in the (Performance Work Statement). References may be checked by the Contracting Officer to ensure your company is capable of performing the Statement of Work. The Government also reserves the right to obtain information for use in the evaluation of past performance from any and all sources. Technical: The offeror s quote shall be evaluated to determine if the organization has the experience and capabilities to provide the requested services IAW the (Performance Work Statement) in a timely efficient manner. Contractor shall demonstrate their corporate experience and approach to meet all requirements stated in the (Performance Work Statement). Contractor shall demonstrate that their technicians meet the qualification standards stated in the (Performance Work Statement). If you are planning to sub-contract some or all of this work, please provide the name and address(s) of all subcontractor(s) (if applicable) and a description of their planned subcontracting effort. SAM: Interested parties shall be registered in System for Award Management (SAM) as prescribed in FAR Clause 52.232-33. SAM information can be obtained by accessing the internet at www.sam.gov or by calling 1-866-606-8220. Interested parties not registered in SAM in sufficient time to meet the VA s requirement will be ineligible to receive a government contract. This determination will be at the discretion of the Contracting Officer. VISTA: The VA utilizes VISTA to issue a purchase order and liquidate invoices. Failure to register in VISTA may result in exclusion from the issuance of a VA contract. This determination will be at the discretion of the Contracting Officer. Interested parties with no prior VA contracts can request a Form 10091 at any time. (x) Please include a completed copy of the provision at 52.212-3, Offeror Representations and Certifications -- Commercial Items, with your offer via the SAM.gov website or a written copy. (xi) Clause 52.212-4, Contract Terms and Conditions -- Commercial Items (OCT 2018), applies to this acquisition in addition to the following addenda s to the clause: 52.204-16 Commercial and Government Entity Code Maintenance (JUL 2016); 52.219-6 Notice of Total Small Business Set-Aside; 52.232-40 Providing Accelerated Payments to Small Business Subcontractors (DEC 2013); 852.203-70 Commercial Advertising (MAY 2008); 852.232-72 Electronic Submission of Payment Requests (NOV 2018) Subcontracting Commitments - Monitoring and Compliance This solicitation includes VAAR 852.215-70, Service-Disabled Veteran-Owned and Veteran-Owned Small Business Evaluation Factors, and VAAR 852.215-71, Evaluation Factor Commitments. Accordingly, any contract resulting from this solicitation will include these clauses. The contractor is advised in performing contract administration functions, the CO may use the services of a support contractor(s) to assist in assessing contractor compliance with the subcontracting commitments incorporated into the Information Protection and Non-Disclosure and Disclosure of Conflicts of Interest Agreement to ensure the contractor's business records or other proprietary data reviewed or obtained in the course of assisting the CO in assessing the contractor for compliance are protected to ensure information or data is not improperly disclosed or other impropriety occurs. Furthermore, if VA determines any services the support contractor(s) will perform in assessing compliance are advisory and assistance services as defined in FAR 2.101, Definitions, the support contractor(s) must also enter into an agreement with the contractor to protect proprietary information as required by FAR 9.505-4, Obtaining access to proprietary information, paragraph (b). The contractor is required to cooperate fully and make available any records as may be required to enable the CO to assess the contractor compliance with the subcontracting commitments. (xii) Clause at 52.212-5, Contract Terms and Conditions Required To Implement Statutes Or Executive Orders -- Commercial Items, applies to this acquisition and in addition to the following FAR clauses cited, which are also applicable to the acquisition: 52.204-10, 52.209-6, 52.219-6, 52.219-28, 52.222-3, 52.222-21, 52.222-26, 52.222-36, 52.222-50, 52.223-18, 52.232-33, 52.222-41, 52.222-43 (Wage Determination Applicable (Manchester 2015-4019 Rev 23 posted on beta.sam.gov) (xiii) All contract requirement(s) and/or terms and conditions are stated above. (xiv) The Defense Priorities and Allocations System (DPAS) and assigned rating are not applicable to this requirement. (xv) RFQ responses are due 12-May- 2023 by 12:00 PM EST. RFQ responses must be submitted via email to:
[email protected]. Hand deliveries shall not be accepted. (xvi) The POC of this solicitation is
[email protected]) ATTACHMENT 1 PRICE SCHEDULE ITEM NUMBER DESCRIPTION OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 0001 1.00 JB __________________ __________________ 1001 2001 3001 4001 GRAND TOTAL __________________ ATTACHMENT 2 PAST PERFORMANCE WORKSHEET 1. Name of Contracting Activity, Government Agency, Commercial Firm or other Organization: 2. Contracting Activity Address: 3. Contract Number: 4. Date of Contract Award: 5. Beginning Date of Contract: 6. Completion Date of Contract: 7. Contract Value: 8. Type of Contract: 9a. Technical Point of Contact: 9b. Contracting Point of Contact: Name: Name: Title: Title: Address: Address: Telephone: Telephone: Email: Email: 10. Place of Performance: 11. Description of Work (Use a continuation sheet if necessary): 12. List any commendations or awards received: 13. List of Major Subcontractors: ATTACHMENT 3 PERFORMANCE WORK STATEMENT 1.0 BACKGROUND The Veterans Health Administration (VHA), Manchester New Hampshire VA Medical Center/Healthcare System requires warehousing support services. 2.0 SCOPE OF WORK 2.1 The contract is to provide the VHA with all warehousing services necessary and ensure continuity of access to, and delivery of, VA procured healthcare equipment, computers, monitors, supplies (including Personal Protection Equipment [PPE], such as masks, isolation gowns, etc.) to Veterans. The Contractor is to safeguard all government healthcare supplies and equipment that may be housed in the Contractor location. 2.2 In support of this initiative, the contractor shall provide a full range of logistical support services and warehouse operations such as receiving, inventory management, staging, and delivery for VA Warehousing in support of the Manchester VA Medical Center. The Contractor shall receive, oversee, process, store, and repackage property if needed (e.g., medical supplies and equipment) and schedule deliveries and pickup among other tasks. Contractor shall un-package, store, repackage, and deliver property to the identified location as needed. This includes movement from one location to another, receipt of new deliveries, and relocating property. All deliveries will be inspected and accepted by VA employee prior to storage in contractor facility. Contractor shall pick-up/deliver shipments of medical supplies and equipment from/to the VA facility daily or as needed. 2.3 The warehouse facility shall be owned or leased by the contractor and shall be located within a 10-mile radius / 25 minutes driving distance of the Manchester VA Medical Center, 718 Smyth Road, and the Brady Sullivan Building 1750 Elms St Manchester NH 03104. The Contractor shall have storage facilities sufficient to contain VA items in a secure room with single row of shelves and some open space for items that can be palletized/created (helpful for same/like items, or activations packages that should remain together) climate-controlled conditions that will preserve the operability of the items stored. If computer related products are stored, pallets will be clearly marked and will need to be segregated in a securable, locked room/cage. This room needs to have solid concrete masonry units to the ceiling which must not be accessible from another room or from above. If a room is not available, a cage/fence may be constructed floor to ceiling with no possible means to access other than via controlled locked door/gate specified in section 2.19. The cage/fence must meet requirements specified in section 2.18 (Security Mesh). Only the VA Medical Center Information and Technology staff having access to this sensitive inventory. Secure area will have 24/7 video surveillance with reviewing capabilities if requested by VA Officials. 2.4 Contractor shall comply with all applicable Federal, State, local and industry safety, i.e., OSHA, Department of Labor (DOL), and health standards, regulations and statutes pertaining to the operation of the warehouse and/or distribution of commodities, including healthcare supplies, identified herein. The facility must be kept clean and uncluttered (i.e., no visible dust on products), cleaned at least once weekly to avoid contamination. VA equipment is to be wrapped with stretch wrap and covered for protection against damage. Contractor is to manage pest control; the facility must remain free of insects, rodents, and other vermin. Any damage incurred will be replaced at vendor s expense. 2.5 Contractor's facility shall meet all industry standards for fire alarms regulations and suppression systems for the commodities being warehoused. Facility shall also have individual 24/7 monitored alarm access and shall comply in accordance with the Code of Federal Regulations (CFR) Title 21, to maintain inventory in controlled warehouse storage. 2.6 VA Medical/Surgical Supplies/equipment shall be segregated from other non-VA stored material by a cage or other defining material for quick identification purposes. Supplies shall be stored in a temperature-controlled environment. Storage locations must be a stable environment without extreme changes in temperature and humidity. The facility monitoring must be able to report out-of-range events and these events must be reported to the facility when identified. The method of monitoring must be able to be investigated whether electronic or manual monitoring. Items stored within these locations must comply with temperature and humidity requirements in accordance with manufacturer specifications. At a minimum, supply storage areas must meet the following specifications: Relative Humidity < 75 %, Temperature 64 78 degrees Fahrenheit. 2.7 Contractor shall be responsible for relocating VA identified supplies from current VA locations to Contractor s facility. The addresses for the current VA locations are Manchester VA Medical Center, 718 Smyth Road, Manchester NH 03104 and Brady Sullivan Building 1750 Elm Street, Manchester NH 03104. 2.8 Contractor shall be able and capable to receive and process an average of 10 pallets or items of equivalent space daily from Monday through Friday on a weekly basis. The Contractor shall have the means to pick up VA items from Manchester VA Medical center/Brady Sullivan Building and deliver those items to the Contractor s storage facility and have the means to deliver stored items to VA/Brady Sullivan facilities as directed. To properly receive and deliver items the Contractor s facility must have a functional receiving dock. Deliveries shall incorporate sufficient packing to comply with all applicable federal and/or state standards relating to shipment of these products. Transportation vehicle used to deliver products should complement the dock configuration so products are off-loaded efficiently, and products removed from the truck/transportation vehicle by the contractor with contractor material handling equipment; no government furnished equipment will be provided. Contractor will provide other means of transportation for any oversized items which will not fit in the contractor s vehicle. 2.9 Contractor shall provide delivery of Medical/Surgical Supplies/Equipment from the warehouse facility to the Manchester VA Medical Center and Brady Sullivan Building 1750 Elm Street, Manchester NH 03104. Delivery will be needed in emergency and non-emergency cases, as requested by the VA. 2.9.1 Regular/routine pick-up/deliveries, after proper notification utilizing agreed upon method, are to be made Monday through Friday, no later than the next business day. Routine deliveries are to be made during normal business hours (7:00AM - 3:30PM, Monday Friday). A standard delivery will consist of up to 10 pallets or equivalent space. 2.9.2 Emergency Deliveries and pickups are to be made within four hours of request. If the VA requests an emergency item, and it can be added to the regular delivery, the contractor shall add the item to the regular delivery for a single, regular delivery fee. If the VA requests an emergency delivery or pickup outside of the regular delivery timeframe, the contractor shall have the capability of delivering or picking up supplies 24 hours a day, 7 days a week on an emergency basis, it is anticipated this will occur rarely. 2.10 At the request of the VA, supplies and equipment may be available via will call. Will call orders may be picked up by government employees identified by the VA COR at the contractors loading dock. 2.11 Contractor shall maintain an electronic database of all merchandise stored and cross reference this data with VA provided identification numbers. Information shall contain item description, stock number, case quantities on hand, packaging multiples, vendor information, quantity per pallet, and pallet count. Contractor shall provide and maintain an up-to-date web-based inventory management system that can be accessed by key VA personnel. The web-based inventory system is subject to the approval of the VA and must comply with all federal and VA IT policies and requirements. For example, it must have a username and password protection. 2.12 Contractor shall provide an electronic mechanism to request all medical/surgical supplies/equipment for usage at Manchester VA Medical Center. This tool is also subject to the approval of the VA and must comply with all federal and VA IT policies and requirements. 2.13 Access Control Log: All individuals (contractor personnel or VA Employee) are to sign-in and sign-out when accessing space where VA supplies or equipment are stored. A copy of the log is to be provided to the COR on a monthly basis. Log is to be made available on demand if requested. 2.14 Contractor shall provide full access for VA personnel for warehouse inspection during normal business hours (7:00AM - 3:30PM, Monday Friday). 2.15 Examples of types of Medical/Surgical supplies/devices/equipment The following list of items provides examples of the types of medical devices and supplies that may need to be stored under this contract in the future. Not all items fit on a pallet and this list is not all inclusive. Beds, Electric, ICU Capable Computers/Monitors IT equipment Ventilators, Bedside/Intensive Care Ventilators, Transport Ventilators, Noninvasive Positive Pressure Infusion Controllers Infusion Pumps, Analgesic, Patient-Controlled Monitors, Physio, Bedside Defibrillators, Cardiac Electrocardiograph: EKG Hospital Stretchers Oxygen Concentrators Thermometers Portable Generator Portable HVAC Cots Air Cleaners Portable Toilet, Portable Sinks Flooring Traffic Signs PAPRs and PAPR Supplies (mask, hoses, and filters) Cavi-wipes N95 Masks KN95 Masks Face Shields Disposable Gowns Reusable Gowns Lab Kits Surgical Masks Gloves Bouffant Caps Shoe Covers Water Jugs Hand Sanitizer Used furniture and equipment for sale / excess New furniture and medical equipment awaiting installation 2.16 Contractor shall provide complete warehouse management services for 400 pallets / equivalent space. A standard pallet is 40x48 inches, with a maximum height of 7 feet (approximately 86.5 cubic feet per pallet). All items will be pallet in and pallet out but may have different items within each pallet. No separation upon arrival for specific bin allocation. 2.17 Contractor will pick-up and move pallets from existing contractor storage location and move them to their warehouse if there is a successor contractor. A transition period will be established to allow for the movement of pallets (generally one-month). 2.18 Windows. Windows. When below 12 m (40 ft.) from ground level or the roof of a lower abutment, or less than 7.5 m (25 ft.) from windows of an adjoining building, or accessible by a building ledge leading to windows of other floor rooms, security mesh screening or Shatterproof film for windows is required. SECURITY MESH specifications: 1. All #304 stainless steel woven mesh 0.7 mm (.028 in.) wire diameter, with tensile strength of 15 kg/mm (800 pounds per linear inch). 2. Mesh 12x12 per 25 mm (1 in.) with main and sub frames of 2.7 mm (12 gauges) carbon steel with baked enamel finish and internal key locking slide bolts Or SHATTER-RESISTANT WINDOW PROTECTION specifications: Shatter-resistant material not less than 0.1B millimeters (7 mii) thick on all exterior windows in Government-occupied space meeting the following properties; -Film composite strength and elongation rate measured at a strain rate not exceeding 50% per minute shall not be less than the following; -Yield Strength: 12,000 psi - Elongation at yield: 3% - Longitudinal Tensive strength; 22,000 psi - Traverse Tensile strength: 25,000 psi - Longitudinal Elongation at break: 90% - Traverse Elongation at break: 75% 2.19 Electronic Physical Access Control Systems (PACS). For monitoring and controlling access to areas identified as requiring medium levels of assurance. New installations or retrofitted access control systems will be compliant with technology described in Federal Information Processing Standard (FIPS) Publication 201, Personal Identity Verification of Federal Employees and Contractors, and the document "PACS Implementation Guidance, Version 2.2 (July 30, 2004), published by the Physical Access Interagency Interoperability Working Group of the GSA Government Smart Card Interagency Advisory Board. This requires that such systems will meet the ISO/IEC 14443 a, Parts 1-4 standard for contactless (proximity) card systems, or the ISOIIEC 7816 Standard for contact-type cards. Further information on VA Smart Card operated PACS requirements can be found in the most recent edition of the document: "Physical Access Control Recommendations for the Department of Veterans Affairs." Guidance and assistance with the standards can be obtained from the OS&LE. 3.0 PERFORMANCE PERIOD The Period of Performance (PoP) of this Firm Fixed Price task order is as follows: 30 September 2023 29 September 2028 4.0 PLACE OF PERFORMANCE Tasks under this contract shall be performed at Contractor Facility and commodities delivered to the designated VA facilities located at 718 Smyth Road, Manchester NH 03104 and 1750 Elm Street, Manchester NH 03104 5.0 KICKOFF MEETING The Government will host a kickoff meeting within three (3) business days after contract award (if required). 6.0 TASKS AND DELIVERABLES The Contractor shall perform the Tasks contained herein. The Contractor shall provide all labor resources necessary to accomplish the deliverables described herein and as identified in 8.0. 6.1 PROJECT MANAGEMENT The Contractor shall appoint an Onsite Supervisor who will be the single point of contact between the Contractor and the Government. The Onsite Supervisor shall be responsible for ensuring that the deliverables set forth in this document are delivered on schedule and that they meet the requirements of the PWS. Onsite Supervisor shall provide management briefings, as required. The onsite supervisor or designee shall be available when contract work is in progress to receive notices, reports or requests from the Contracting Officer s Representative (COR). 6.2 WAREHOUSE OPERATIONS SUPPORT Contractor shall provide the following warehouse operations support. 6.2.1 RISKS ASSET MANAGEMENT The Contractor shall provide Receipt, Inventory, Integration, and Delivery support using multiple asset management processes and systems, as required. 6.2.1.1 RECEIPT Review accuracy of all assets delivered to warehouse are in accordance with approved invoice or associated Bill of Lading, including verification of asset counts. Inspect deliveries for damages, document condition upon receipt and notify COR of any discrepancies. 6.2.1.2 INVENTORY Track all packages from receipt to delivery. Open packages and check received goods and materials, as requested. Initiate inventory within the contractor web-based inventory management system described in 2.11. 6.2.1.3 INTEGRATION Store assets and ability to quickly retrieve stored assets upon request. Capture assets by pallet and rack location within the designated staging facility. Verify assets using inventories and inventory verification processes. 6.2.1.4. INSPECTION Regular Inspection and Maintenance: The Contractor shall regularly inspect and maintain stored VA items in accordance with manufacturers requirements. 6.3 DAMAGE Contractor should inspect all goods and material at pick-up for obvious damage. VA personnel will document condition of material and identify any known damage when submitting to the contractor for pick-up and storage. Any damage realized while in possession of the contractor during transportation or while in storage will be identified to the COR as soon as discovered. Damage will be submitted to the Contracting Officer for resolution 7.0 PLAN, SAFETY PLAN, AND COVID-19 BREAKOUT PLAN The Contractor's General Management Plan, Warehouse COVID-19 Safety Plan, and COVID-19 Warehouse Breakout Safety Response, as presented in its proposal, will be incorporated as part of the contract award, and implemented upon award. 8.0 SCHEDULE FOR DELIVERABLES Note: Deliverables with due dates falling on a weekend or holiday shall be delivered the following Government workday after the weekend or holiday unless an emergency delivery is requested. Task # Deliverable Number Deliverable Description Final Due Date 6.1 001 Daily Inbound/Outbound Delivery Report Daily 6.1. 002 Weekly On-hand Status Report Every Friday by COB. 6.1 003 Report of product inventory with expiration dates Monthly by 15th 6.1 004 Stock rotation report Monthly by 15th 6.1 005 Environmental Monitors Report- to include at a minimum temperature, humidity, pest control, cleaning Monthly by 15th 6.1 006 Discrepancy/Damaged Goods Report Daily 6.1 007 Access Control Log Monthly by 15th 9.0 METHOD AND DISTRIBUTION OF DELIVERABLES The Contractor will deliver documentation in electronic format, unless otherwise directed. 10.0 CONTRACTOR PERSONNEL SECURITY A. The Contractor shall provide all material handling equipment training for their employees required to perform the tasks identified herein B. The Contractor shall be responsible for obtaining all necessary permits and licenses, and for complying with all applicable federal, state, and municipal laws and regulations. C. The contractor shall comply with all Privacy Act regulations related to personally identifiable information (PII). http://www.privacy.va.gov/Privacy Resources.asp. D. The contractor shall be able to read, write, speak, and understand the English language. 11.0 CONTRACTOR PERSONNEL NON-SECURITY REQUIREMENTS A. Contractor personnel shall always wear visible identification while they are on the premises. B. Smoking is prohibited inside/outside any building other than the designated smoking areas. C. Possession of weapons is prohibited except for those personnel designated by the Contractor (e.g., Security Guards) to ensure safety of personnel and materials. D. Contractor will maintain physical security of the warehouse facilities housing the activities performed under this contract. The contractor will ensure that security procedures are defined and enforced. 12.0 Quality Assurance Surveillance Plan (QASP) Purpose: To ensure the Government has an effective and systematic method of surveillance for the services herein. This plan will serve as a tool to verify the Contractor is performing all services required in a timely, accurate, and complete fashion. Performance measures for this initiative are defined in the table below: Performance Objective Performance Standard Surveillance Method Performance Levels 1. Timeliness Contractor shall pick up, if necessary, and deliver items as scheduled. Minimum Quality Standard - Performance will meet standard 90% of the time Observation, validated complaints. Performance Evaluation to reflect poor performance; Negative CPARS Ratings 2. Stored Items Regularly Inspected and Maintained Stored items inspected and maintained in accordance with manufacturers standards. Minimum Quality Standard - Performance will meet standard 95% of the time Observation, validated complaints. Performance Evaluation to reflect poor performance; Negative CPARS Ratings 3. Continued Operability of Stored Items Stored items are usable as intended when returned to the ordering facility. Items will not become functionally inoperable while in Contractor s custody. Minimum Quality Standard - Performance will meet standard 100% of the time Observation, validated complaints. Performance Evaluation to reflect poor performance; Contractor will provide replacement item at no cost to the VA 4. Reports Provide all reports in accordance with section 8.0 of the PWS (Deliverables 0001, 002, 003, 004, 005, 006, and 007) Minimum Quality Standard - All deliverables are met 98% of the time. Review of Deliverables and Direct Observation Incentives Positive CPARs Disincentives Negative CPARs reporting 13.0 NON-PERSONAL SERVICES CONTRACT This contract is a non-personal services contract as defined in the FAR at subpart 37.101. It is understood and agreed that the Contractor and/or Contractor's employees and subcontractors: shall perform the services specified herein as independent contractors, not as employees of the Government. shall be responsible for their own management and administration of the work required and bear sole responsibility for complying with all technical, schedule, or financial requirements or constraints attendant to the performance of this contract. shall be free from supervision or control by any government employee with respect to the manner or method of performance of the services specified; but shall, pursuant to the government's right and obligation to inspect, accept or reject the work, comply with such general direction of the Contracting Officer, or the duly authorized representative of the Contracting Officer, as is necessary to ensure accomplishment of the contract objectives.