This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued. The solicitation number is GST0307DS9832 and is issued as a Request for Quotes. The solicitation document and incorporated provisions and clauses are those in effect through the Federal Acquisition Circular. The associated North American Industrial Classification System (NAICS) code for this procurement is 811213 with a size standard of $5 million. Shared Technologies is currently providing voice mail maintenance support to the GSA, however, the current task order ends on 09/30/2007. GSA plans to award this open market contract on a sole source basis to Shared Technologies. For the past five years, Shared Technologies has been an integral partner in providing voicemail maintenance services for the locations listed previously. Shared Technologies has been satisfactorily performing under the existing task order. The need for this voicemail maintenance support is on-going. It is very important that there is no break in service for this voicemail system requirement because every Government agency that is involved depends on their telecommunication systems to ensure their continuity of operations and ability to meet their overall missions. Per FAR 6.302-1, Shared Technologies is the only known responsible source that can provide these voicemail maintenance services and no other services will satisfy agency requirements. At the end of the period of performance, the Government will conduct further market research to determine if another responsible source has entered the commercial marketplace that would be able to perform these voicemail maintenance services. If another responsible source is found at that time, then the next contract will be awarded on a competitive basis. The provision at 52.212-1, Instructions to Offerors Commercial, applies to this acquisition. A completed copy of the provision at 52.213-3 Offeror Representations and Certifications Commercial Items shall be included with the quote. The clause at 52.212-4 Contract Terms and Conditions Commercial Items applies to this acquisition. The clause at 52..212-5, Contract Terms and Conditions Required to Implement Statues or Executive Orders Commercial Items, applies to this acquisition. In addition, the provision at 52.217-8, Option to Extend Services applies to this acquisition. The General Services Administration Federal Acquisition Service provides local telecommunications services to the Federal Community, including users of five (5) systems in the following four(4) cities: Philadelphia, PA; 200 Norfolk, VA; Pittsburgh, PA; and Baltimore, MD. Voice mail services are provided from Octel Overture 250 Voice Mail Systems. Maintenance is required for the Octel Overture 250 system at each location. This task is to provide routine and emergency maintenance support for these units on a firm-fixed price task order with a fixed monthly price. The following Overture 250 Voice Mail Systems require maintenance: 1. 100 Penn Square East, Philadelphia, PA ? 24 ports; 45 storage hours; 2 disks, Serial #14699. 2. 200 Granby Street, Norfolk, VA ? 18 ports; 60 storage hours; 2 disks; Serial #14505. 3. 1000 Liberty Avenue, Pittsburgh, PA ? 8 ports; 20 storage hours; 2 disks; Serial #14788. 4. 10 S. Howard Street, Baltimore, MD ? 32 ports; 105 storage hours; 2 disks; Serial #11275. Note: Users of the Baltimore Octel Overture are separated into two separate systems. The Government reserves the right to adjust the base year and/or the option year pricing to accommodate changes in coverage required. In the event service is no longer needed at a particular location, or if there is a reduction in size of the system, the Government will adjust pricing based on the ports/storage hours proposed. Maintenance Requirements for Voice Mail ? The requirements include the following components: 1. The vendor shall provide maintenance to maintain equipment in proper working order to include all Octel hardware, software, and system administration terminals 2. The vendor shall monitor the system for any system malfunctions, security braches, and any other abnormalities. 3. The vendor shall comply with the listed repair response times: a) Emergency-within 2 working hours of request by remote modem and within 4 working hours if on-site maintenance is needed. GSA will request an emergency response when the system fails to answer or process calls for a group of users. Emergency service shall be 24 hours per day, 7 days per week, including holidays. b)Routine- within 8 working hours of request for service, during regular hours (8 am to 5 pm local time, Monday through Friday. The vendor shall have sufficient replacement parts available to install when there is an equipment failure. 4. GSA will perform system administration for adds, moves, changes, and reports. The vendor shall be available for consultation on software configuration, software trouble resolution, and engineering support. The Government estimates that up to 10 hours per site may be required each year. 5. The vendor shall maintain the modem connected to the integrator link from the local access provider for each system. In addition, the vendor shall interface with the local access providers in order to coordinate resolution of outages related to any hardware or software services connected to the Overture 250 systems, such as a) the modem connecting to an integration link; b) the integration link; c) any analog lines used to access the voice mail ports; and d)any cabling associated with items a, b, or c. A list of providers and associated circuit ID?s will be provided for each system. Security and Privacy Act The contractor shall comply with all rules and regulations concerning use of personnel, site access, and use of Government property. ?The contractor shall comply with all rules and regulations in effect governing the ordering records and files. ?A contract employee must be deemed suitable for employment before he/she will be permitted to start work. Suitability is determined by a limited criminal background suitability check. Requirements for the background check are as follows: ?Contract Employees must complete GSA Form 176, Statement of Personal History ?Contract Employees must have his/her fingerprints taken by responsible authority and imprinted on Fingerprint Cards (FD258) Required forms will be made available by GSA upon contract award. In addition, the provider of contract services must provide its personnel employed in GSA-controlled space with picture identification, which must be worn at all times by contract employees when in GSA-controlled space. Standards All Electronic and Information Technology (EIT) procured through this task must meet the applicable accessibility standards at 36 CFR 1194. If the applicable accessibility standards have not been identified prior to award, they may be incorporated after award. Such action after award may be a basis for the contractor requesting an equitable adjustment. 36 CFR 1194 implements Section 508 of the Rehabilitation Act of 1973, as amended. Place of Performance/Work Location The contractor shall monitor the voice processing systems from the contractor?s location. In the event of an outage, the contractor shall provide on-site support at the government?s request within the time periods specified in Section 2.2.3. Period of Performance The contractor shall propose maintenance on the above systems for a base year and four (4) one-year option periods following the base period. Base Year: October 1, 2007 through September 30, 2008 Option Year 1: October 1, 2008 through September 30, 2009 Option Year 2: October 1, 2009 through September 30, 2010 Option Year 3: October 1, 2010 through September 30, 2011 Option Year 4: October 1, 2011 through September 30, 2012 The option periods for maintenance and support shall be separately priced for each 12 month option period, and a monthly rate shall be defined. Performance Matrix. The table below defines the performance standards for each requirement. If the contractor fails to meet the standards, it will negatively impact future past performance ratings where applicable. Standard/ Requirement Indicator Criteria Verification 2.2.1 Provide voice mail Maintain, 99% Periodic Maintenance Monitor System surveillance by System Running Government Representative; Users' 1% down- Complaints time 2.2.3.a Response Time/ Replace Parts Periodic Replacement Parts on-site Surveillance within stated timeframe 2.2.3.b Response Time Response Routine: Periodic Time Eight Hours Surveillance Emergency: Two Hours Restore system w/in stated timeframe 2.2.4 Software Provide Offer 100% Periodic Consult Software support Surveillance Consult as needed Support 8.0 Invoicing Submit 100% Periodic Invoice Accuracy Surveillance & meets format required Procedures for Billing/Invoicing. Invoices shall be provided on a monthly basis in hard copy format. In accordance with Title 31 US Code, Section 3324 (formerly 21 USC 529) which prohibits the payment of public money in advance of the services to be rendered, all invoices shall be issued in arrears of service. Invoice Content Invoices shall be submitted in an original, unless otherwise specified, to the GSA Payment Office, and shall be submitted on system by system basis for the five (5) systems listed below. Invoices shall include the following: 1) Name of the contractor and invoice date. 2) Contract/Order number. 3) GSA Telecommunications System Account Number associated with the Voice Mail System: ?X Philadelphia (Wanamaker Building) ? System #375 ?X Pittsburgh (1000 Liberty Avenue) ? System #363 ?X Norfolk, VA (200 Granby Street) ? System #348 ?X Baltimore, MD (10 S. Howard Street) - System #338 - 25% of Service - System #349 - 75 % of Service 4) Period of Service 5) Monthly Charges Addresses for Invoices Invoices shall be submitted to the following addresses as follows: 1) Carolyn King 210 Franklin Rd, SW Roanoke, VA 24011 (540) 857-2027
[email protected] Invoices for System #338 Baltimore, MD; #349 Baltimore, MD; #348 Norfolk, VA and # 375 Philadelphia, PA (Wanamaker Building). 2) Joyce O?Bryan 10850 Lincoln Trail Fairview Heights, IL 62208-2039 (618) 398-4946
[email protected] Invoices for System #363 Pittsburgh, PA. Submission of quotes: Quotes shall be e-mailed to
[email protected] by Wednesday, August 29, 2007 at 2:00pm EST. Award will be made via GSA?s TOPS System