Development, Migration, and Enhancement

The purpose of this acquisition is to ensure the continued and uninterrupted operation of NIDDK Office of Communications and Public Liaison (OCPL) digital activities by continuing support for the NIDDK’s OCPL digital services contractor, Sapient Government Services, Inc. (Sapient). The NIDDK OCPL coordinates and supports the Institute’s interaction with the public (including health care professionals and patients), researchers, and the media. OCPL manages the NIDDK online presence. The enterprise NIDDK website is hosted in the Azure cloud and leverages the Sitecore content management system (CMS) as well as the Akamai content delivery network. There remain a handful of static HTML websites that NIDDK plans to migrate into the enterprise website. In addition, NIDDK seeks to maintain a portfolio of websites that aligns with the US Digital Strategy guidelines and the 21st Century Integrated Digital Experience Act, while providing a high level of mobile-first customer service. NIDDK’s enterprise website hosts visits from more than 40 million visitors annually. An important “public face” of the NIDDK, the website performs key communication functions for the NIDDK including facilitating biomedical research activities, demonstrating the value of the public investment in research, disseminating free health information translated from the research, and facilitating inquiry response. The goal of this contract is to support an array of OCPL activities, by providing the professional and technical services to support the online presence migration, web software development, and strategic digital communications planning.