This is a Sources Sought Notice. This is NOT a solicitation for proposals, or quotations. The purpose of this notice is to obtain information regarding the availability and capability of qualified small Indian-Owned Firms (25 USC 47) and small businesses (FAR Part 19) that are capable of providing AudioCodes SBC Maintenance to include technical support and hardware replacement. Your responses to the information requested will assist the Government in determining the appropriate acquisition strategy. BACKGROUND The Indian Health Service (IHS), Division of Information Technology and Operations (DITO), located at IHS Headquarters in Rockville, Maryland, is part of the Office of Information Technology (OIT) charged with providing Enterprise Information Technology (IT) services and support for the Agency. The primary objective is to acquire licensing and support for the AudioCodes hardware and software used by the IHS to provide voice capability to Skype for Business. RESPONSE INFORMATION IHS is seeking contract sources that can provide licensing and support for the AudioCodes hardware and software used by the IHS to provide voice capability to Skype for Business. The capability statement shall also sufficiently address how the respondent support services will be delivered for the proposed contract scope. The qualifying response for this notice must ensure that the respondent has the experience and capacity to take part in this specific type of requirement. In particular, the respondent’s SHALL address each of the following information: Capability to provide AudioCodes licensing, technical support and hardware replacement coverage (see attached SOW for more details) Minimum of two past performance contract information in providing AudioCodes licensing, technical support and hardware replacement coverage to Federal agencies/organizations within the last seven years INSTRUCTIONS TO INDUSTRY All capable parties are encouraged to respond. Responses must directly demonstrate the company’s capability, experience, and ability to marshal resources to effectively and efficiently perform the tasks stated above. Generic capability statements are not sufficient and will not be considered compliant with the requirements of this notice. The Government requests interested parties submit a written response to this notice which includes: Company name, point of contact, mailing address, telephone number(s), and website address; If any, existing contract solutions by the company such as - Federal Supply Schedules contract, or any other procurement instruments intended for use by multiple agencies, e.g., Best in Class (BIC) contracts; Socio-economic category DUNS Disclaimer and Important Notes. This notice shall not obligate the Government to award a contract. Any information provided by industry to the Government as a result of this sources sought notice is strictly voluntary. Responses will not be returned. No entitlements to payment of direct or indirect costs or charges to the Government will arise as a result of contractor submission of responses, or the Government's use of such information or otherwise pay for the information provided in response. The Government reserves the right to use information provided by respondents for any purpose deemed necessary and legally appropriate. Any organization responding to this notice should ensure that its response is complete and sufficiently detailed to allow the Government to determine the organization’s qualifications to perform the work. Respondents are advised that the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted. After a review of the responses received, combined synopsis solicitation may be published on a Government Point of Entry (GPE). Furthermore, responses to this notice will not be considered adequate responses to a solicitation. Confidentiality. No proprietary, classified, confidential, or sensitive information should be included in your response. The Government reserves the right to use any non-proprietary technical information in any resultant solicitation(s). How to respond. Please include the notice 75H70421Q00021 in the subject line. Responses must be submitted via email to the Contract Specialist, Javier Medina-Velazquez at
[email protected] not later than 2PM ET on April 21, 2021. Capability statements will not be accepted after the due date. The maximum number of pages for this submission is five (5) pages.