The Department of Army Information Technology Agency(ITA),Arlington, VA intends to purchase software/hardware maintenance support. The software products are SitScape Collaborative UDOP Software License for each (one) vServer with 2 vCPU and 8 GB RAM per vServer. The contractor shall provide Software Maintenance Support for SitScape Software products. The contractor shall provide installation, configuration and provision for clustered deployment of servers with load balancer. Technical Support, Upgrades and updates licenses. Documentation, training and additional technical consulting services and technical integration and custom development services if request by ITA. Licensing of software shall consist of software maintenance, to include new software release, problem resolution services, and correction of software errors identified by the Government in the use of the software.Software maintenance releases are scheduled by the vendor to correct known software problems, eliminated deficiencies, which have been identified, or otherwise improve the operational performance and effectiveness of the orginial software product. Problem resolution services refers to a customer service hot line whereby the vendor provides telephonic technical support to users of its software products, in the exploration identification, and correction of problems associated with the use of the software. Correction of software errors refers to the vendor providing replacement software code,either through scheduled maintenance releases or one-time emergency releases, for sections of current code, which have been determined to contain errors. Maintenance: The contractor shall provide Software/Hardware maintenance support for software products. The Government will notify the contractor in writing of all changes in hardware upgrade, purchase of new hardware system, or any softwae product that are no longer required by the Government. Documentation: Access code, update version of software product as requested by the Government, all training and seminar notification via email.Period of Performance:The contractor shall provide software support maintenance for a period of one (1)year from date of award, and two (2) option years. The principal period of maintenance shall be 24 hours per day, 7 days week, 356/366 days per year including holidays; this will be called 24x7 maintenance. J&A Statutory Authority FAR 6.302-1(c) Brand Name Only - SitScape Only SitScape Certified Partners/Resellers can support equipment failures and software upgrades. We intend to award a competitive firm fixed price contract. Response to this announcement must be emailed directly to Allan Nichols, the Contract Specialist, at
[email protected]