Lawson Software Maintenance

Project Title: Maintenance Support - Lawson Software Department: Clinical Center/National Institutes of Health/ Materials Management Department Performance Period: June 1, 2011 - May 31, 2012 Background The National Institutes of Health (NIH) is the nation's foremost federally funded biomedical research institution. NIH is comprised of twenty-seven Institutes, Centers, and Divisions. The Mark O. Hatfield Clinical Research Center (CRC) is the onsite hospital for the NIH campus, providing full support for clinical research in inpatient and outpatient settings. The CRC facility comprises three million square feet of clinical, laboratory, and administrative space with the capacity to serve 240 inpatients participating in research studies at the NIH.. The Materials Management Department (MMD) is responsible for the evaluation, acquisition, purchasing, inventory, storage and distribution of materials, supplies and equipment, and sterilization and decontamination services for medical surgical supplies; it also includes management of property, all of which is done in support of clinical research and patient safety. The Storage and Distribution Section (S&D) is committed to providing receiving, storage, distribution, and logistical support services to the NIH Clinical Center. The Storage and Distribution Section utilizes the Lawson Software to manage the NIH Clinical Center hospital supply inventory. The Lawson Procurement application supports all aspects of procurement including both direct and indirect purchasing, management of supplier agreements, quality control, and claim handling. Through integration with all the M3 planning and execution applications, M3 Procurement dramatically simplifies buying activity. Sophisticated tools such as purchase delivery schedules and automated electronic message tool (EDI and XML) work alongside simple requisition and order management functions. M3 Procurement streamlines the NIH Clinical Center's buying activity, reducing the cost of administration and execution, increasing the opportunity for significant cost savings through more comprehensive supplier management, and providing the necessary analysis to implement valuable supplier rating mechanisms Purpose The purpose of this Statement of work is to procure the on-site maintenance license for the NIH Clinical Center's Lawson Applications. Scope of Work The contractor will provide the NIH Clinical Center Materials Management Department the following support/maintenance for the Lawson applications as follows: • Provide product patches/repair fixes when software defects are encountered. • Provide access to Lawson application and technical support Engineers • Provide access to upgrades and conversion software • Provide support service tools access for Lawson Interactive Support (LIS) web notifications, web training/documentation and the Lawson knowledge Base • Provide 24*7 emergency support in the event of application failure • Provide access to approved incremental product enhancements The Lawson applications to be included and the number of users in the maintenance agreement are: Application Site #of Users Environment - Case 1 5 Lawson System Foundation 1 2 Net Express 1 1 Net Express 92 1 Net Express Application Server 1 30 Net Express Application Server 92 10 Procurement Process Suite 1 N/A Internal Procurement 1 100 Program Management and Control Requirements The contractor will notify the project officer and Lawson System's Administrator of any defects encountered in the software within one hour of discovery of the problem. The contractor will provide the necessary patches to fix the defect and provide an estimate of the time the system will be out of operation if required. It is an expectation that system downtime is minimal and less than 1%. The contractor will also notify the project officer/system administrator of any application enhancements and applicable product upgrades and schedule receipt and installation of the patches through the system administrator. Period of Performance: June 1, 2011 - May 31, 2012 Invoice Requirements: The contractor shall submit one invoice to include: Contractor Information: a. Name of Contractor b. Contractor Address c. Contractor Tax Identification Number d. DUNS Number e. Contractor Invoice Number, and f. NIH Purchase Order Number g. List name of all employees (if applicable) h. Dates worked (if applicable) i. Exact hours worked (if applicable) j. Bill Rate per hour (if applicable) k. Differential Pay, if applicable l. Copy of employee's timecard signed by supervisor (if applicable) m. Subtotal for each employee, and service. n. Total for entire invoice. Invoices shall be submitted concurrently as follows: a. An original to the following designated payment office National Institutes of Health Division of Financial Management Chief, Accounts Payable Section 2115 East Jefferson Street MSC 8500, Room 4B32 Bethesda, MD 20892-8500 b. One copy to the System Administrator at: National Institutes of Health Clinical Center: Attn: Michael Sandifer Bldg. 10, Room B2N246 10 Center Drive, Bethesda, Maryland 20892 c. Inquiries regarding payment of invoices should be directed to the designated payment office, attention: Chief, Accounts Payable Branch, 301-496-6088. Government Furnished Equipment (GFE) Government Furnished Information: The government will provide the contractor with the necessary access to the software to support task completion, including desktop computers, software and network services. Contractor Requirements: The contractor must be actively registered within the Central Contractor Registration (CCR) and have a D-U-N-S number. In any case, the government reserves the right to make an award to that offeror whose proposal provides the best overall value to the Government. No telephone calls please. Email all questions and proposals to Deborah Culpepper, [email protected].