Intent to Consolidate ITSC/NOC

For this acquisition, the Contractor shall provide Network(s) Management Support Services described in the Performance Work Statement (PWS) in order to ensure that SBA is able to maintain operations on a 24x7x365 basis. This includes providing support at the Network Operations Center (NOC) Primary and Secondary locations that operate in the confines of a secure facility, organized, staffed, and equipped to manage Network Operations and Maintenance (O&M) functions that are relevant across the SBA enterprise for up to approximately 4,800 SBA LAN, MAN, WLAN, and devices. The System Developers/Analysis efforts will only provide their services and support of the mission during regular business hours. The Contractor shall coordinate with the OCIO to employ the ITIL Service Management Framework (Version 3 or any subsequent revisions), general Project Management Institute (PMI), International Standards Organization (ISO) and similar frameworks to guide provisioning of the services, processes, functions, and other capabilities needed to support them. The Contractor shall define, document, and maintain the process flows, integration points and procedures necessary to support this PWS. The Contractor shall provide network operations support services.