RFI - DoD Knowledge Management Study

The Department of Defense (DoD) Chief Information Officer (CIO) is committed to delivering robust, secure, and agile information technology (IT) solutions that empower the warfighter and strengthen national security. We strive to create a connected, protected, and high-performing IT environment. As part of this commitment, we are seeking to improve our knowledge management capabilities to ensure that our workforce has access to the information they need to make informed decisions and accomplish the DoD's mission. Description : This Request for Information (RFI) is issued solely for information-gathering purposes and seeks information to enhance knowledge management capabilities through the identification and adoption of best practices and innovative approaches. This RFI aims to gather insights from government agencies and industry on their knowledge management strategies, tools, and processes. By benchmarking existing practices, the DoD CIO intends to optimize knowledge sharing, utilization, and preservation to support mission effectiveness and decision-making. Responses to the RFI will not be returned. Responses to this RFI are not offers and cannot be accepted by the Government to form a binding contract. Responding to this RFI is essential for advancing government-wide knowledge management. The Government does not intend to award a contract based on this RFI or reimburse any costs associated with the preparation of responses to this RFI. It will also not consider any responses that are proprietary. Background : DoD recognizes the critical role of knowledge management in achieving its mission. Effective knowledge sharing, utilization, and preservation are essential for enhancing decision-making, operational efficiency, and mission effectiveness. This RFI seeks to identify and benchmark best practices in knowledge management across government agencies and industry to inform the development of DoD-wide strategies and initiatives. Response Instructions : RFI responses shall be submitted online, conform to the format below, and provide the following information. Section 1 - Cover Letter. The cover letter must include the following information: Company name or Agency name Company or Agency point of contact and contact information (name, address, phone number, email address, and fax number) Date submitted Section 2 - Market Research Questions . These questions are designed to gather detailed information about capabilities, experiences, and specific solutions for knowledge management. Describe your organization's overall knowledge management strategy. How is it aligned with your business objectives? How is knowledge management governed within your organization? (Include roles, responsibilities, and decision-making processes) What methods do you use to capture and create knowledge? (e.g., document management systems, wikis, knowledge repositories) How do you share knowledge within your organization? (e.g., intranets, social media, communities of practice) How do you measure the impact of your knowledge management initiatives? (e.g., KPIs, metrics) Describe your organization's knowledge-sharing culture. How do you foster it? Submission Instructions Responses to this RFI must total no more than 15 pages, with text no smaller than 10 point; however, text included in graphics, tables, and figures can be no smaller than 9 point. The cover page (1 page limit) and cover letter (2 page limit) are not included in the total page count. Material submitted in excess of the 15-page limit and the page limitation exclusions may be considered. The submissions must be in sufficient detail and clarity to provide the information needed to assess the solution or approach to knowledge management. Final written responses and information are requested on or before 1159 PM ET on September 12, 2024 . Late-filed responses may be considered to the extent practicable. Submit your written response to: Joe Callahan [email protected] Primary Point of Contact: Joe Callahan [email protected] Questions Questions regarding this announcement shall be submitted in writing by e-mail with subject field “RFI for KM Benchmarking Study” to [email protected]. Verbal questions will NOT be accepted. The Government does not guarantee that questions received after the due date for final responses will be answered.