Monthly Voice Response Service

STATEMENT OF WORK A) The vendor shall provide a voice response service for NLS talking bookAutomated Automated Line. Service will include Interactive response, audio text, Transcription and operator services B) Callers will be transferred directly to the library in their city or state which cooperates with Library of Congress service to blind and physical handicapped citizens. Library of Congress (NLS) intends to issue a membership purchase order to Academic Network L.L.C. LOC invites expressions of interest from potential offerors. Any firm desiring consideration must identify, in writing, its ability to meet the above mentioned delivery time frame. All expressions of interest must be received by email to [email protected] no later than January 24, 2011 3:00 PM Eastern Standard Time.